SeatingmindReviews of seatingmind.com

I bought a chair. Moments later I requested to cancel so I could reorder using a different card. I immediately reordered. My first card was already charged and said it would take 7 days for refund. I waited 1 month and still no refund on a chair never shipped. After one month I get a refund but not the full amount. They still charged a restocking fee on original order. If you are looking at doing business with this company forget about them and look elsewhere. Worst customer service possible.

Absolutely horrible experience! Don't order from these guys. I understand that we are in the midst of a global pandemic it's very challenging for companies but the lack of communication on the status and delivery of my chair was just horrible. I was told shipping processing could take 2-3 weeks. I ordered the chair on May 31 and it arrived on JULY 7. Not only that, the chair that arrived was the WRONG CHAIR. I ordered a white chair and they sent a black one. For $500 spent I would expect better service. This is JUST HORRIBLE service. Additionally, the chair that arrived, had no instructions for adjustment, no packing slip, no easy way to return it. AND IT SMELLED of smoke. I wrote to ask for a replacement and was offered NO compensation. ABSURD. Don't go with these guys. I'll be going Herman Miller directly.

They charge you 20% when you request a refund no matter how soon you make the request and just call that "restocking fee". What kind of restocking is needed just minutes after the order is made. Also they don't make this clear in their refund/order cancelation policy either, if anything it's just a way to exploit people and take as much money from them as possible when their customer changes their mind.

SeatingMind sent me the wrong product, and then charged me a $130 (20%) restocking fee for sending it back. I had ordered a Herman Miller Aeron chair, size C, and paid extra for that large size. They instead sent me a size B. I asked for an exchange for the correct item, and instead they stopped communicating with me, and gave me the partial refund. Throughout the return process they were not only dismissive of my complaints during communication with both the owner and their customer service, but they also added me to another customer's email thread, confusing me with him, and thereby compromising that customer's personally identifiable information. I didn't trust that the company would alert that customer that his information had been shared, so I reached out to him myself, and he confirmed they had not notified him. He too was sent the wrong item, and charged a restocking fee for returning it. Charging people for sending them the wrong product is terrible. Treating them poorly when reaching out to customer service is also terrible. Compromising customers' information is unconscionable. Do not buy from this company.

This is a fraud business meant to cheat buyers. Should be reported to law enforcement. Save yourself and go somewhere else!! I bought a chair early May. I received the product in June - it did not look new (there was no mention of the product being refurbished or used on the website). It was a defective product as the backrest would not align with the body of the chair. There was no instruction booklet either in the package. Asked for a refund, they kept 20% ($100) and refunded only 80%.

The order is still "processing" after a full week. I will not be making purchases with such a slow system in the future. update: I finally received the chair only for the product to arrive in terrible condition. There were 2 holes in the mesh of the back, and the bottom of the seat was frayed severely. I am appalled that a refurbished chair for $300 would be sent in such condition. Beyond disappointed.

Good marketing, website - Pathetic service. I ordered a chair Apr 4th, was sent a tracking # called only to be informed it had not yet shipped, Apr 23rd was promised delivery the following week, chased up again only to be informed it was still not shipped!. April 30th I asked what IF i cancel the order the seller decided to cancel my order and cut 50$. Not only I lost time, lost money too. This is unacceptable Please avoid dealing with this seller read the fine print and be ready to loose money. 19Jul: Still waiting for this company to refund my money. Indeed it was during the pandemic which still continues, why is this company accepting orders if they fail to fulfill and penalize the customer. Will need to escalate. AVOID doing business with this company!

Simply awful