SeatingmindReviews of seatingmind.com

I have to say I wanted to give them a chance, but at this point it feels like fraud. I have had an order in for months, and they have admitted to not having stock for the chair in my email exchanges with customer service. If what I am seeing from others is true regarding charging for restocking fees this seems like a case of fraud.. Is it not? You can't advertise your product with a time-gated sale and "in stock" - then be unable to fulfill the order within MONTHS... then charge people for restock fee simply because you claim the product has "started to ship" because you have generated a shipping label through Fedex that has never moved passed the "processing" stage. I'm extremely disappointed with the company and I want to give them the benefit of the doubt and assume they are effected by Covid and struggling with meeting demand, but seems to me like they are comfortable accepting orders that they know they can't fulfill because they will inevitably receive 10% of the total order when the customer decides to cancel. In the email exchanges they are always blatantly asking if I want to cancel the order... Seems like they just wanna scoop the 10% from cancellation fees I think I am going to cancel my order and I won't accept anything less than a full refund. Unless someone can, at the minimum... tell me when I should be getting my order fulfilled and it will meet the expectations of the description of the item that I purchased. I hope I'm wrong - I want their business... and if they are simply struggling to fulfill orders, I apologize, but I need some answers here..

A week after placing the order for an Aeron chair and not getting any notice of shipping, I was getting worried that I sent my money into a black hole. So I read reviews on the web and saw a lot of bad ones (I wish I would have done that before placing the order). I then emailed to cancel my order and the order was confirmed cancelled about 10 days after I placed my order. A couple days later, I only received a partial refund for my order. I understand paying a penalty if the product has shipped, but the tracking indicated that nothing left their warehouse (they probably didn't even have the chair yet to sell by the time I cancelled). Why not refund in full? Well, I tried to find that out, but none of my emails were responded to, and their call in line is a joke. After over a month of trying to reach their company, I decided to leave a review (it seems they like to respond to these). So Seatingmind, please refund me in full and I will happily update my review.

DO NOT USE THIS COMPANY! I wish I saw all these reviews before placing the order. I waited for 1.5 months for them to deliver a chair that on their site, they said was in stock and they kept asking me to bear with them due to COVID, 1.5 months! After that, I asked for a status as my back was killing and they said they do not know when they would have my chair in stock and offered a cancellation and a refund so I was like sure, let's do that. In my mind I was happy as that seemed to be quite professional. Low and behold, I only got 90% of the cost of the chair back due to their "policy" as they went through the pain of setting up the order. Again they did not have the chair so they did not do anything that deserves a 10% fee (not to mention the fact that they never mentioned the fee when they offered me the refund). Cannot imagine how much money they are making from people like me during these difficult times and quite disgusted by their attitude

Ordered a refurbished office chair. Paid extra for a polished base. Arm support was cracked in two places. Cast aluminum base bracket was broken. The wheels looked like the chair had been drug down the highway for a hundred miles and the wheels themselves wouldn't turn because there was so much hair wrapped in them. Oh, and the base was not polished. Attempted to contact them twice to discuss how they were going to fix it and have had not response. If a negative 5 stars was an option that is what I would have selected. Customer update... So four days later I get a note that provides me instructions on how to assemble the chair which I am pretty sure I noted that assembly was not the problem. This is the second time they told me they would contact me within 24-48 hours. No instructions on how to take all the hair out from the wheels which of course was probably the delivery guy's fault. I have never seen a more perfect box sitting on my step in my life. The chair was perfectly packed, busted arm rests and wheels loaded with hair just as it was when it left the garbage pit that is seatingmind. There is not enough negative stars that I could select. Management???... Pictures were sent with my original note at your customer service email which obviously has nothing to do with customer service. 5/29/2020

This is a follow up to a review I did a couple of months ago. What I posted before was that I ordered in late April and by early June, still no chair. I asked for a refund and received no response. I called my credit card company to dispute the charge. Lo and behold, the chair shipped in 2 days. I had finally purchased a different chair from a local store so I just wanted a refund. CC company refunded the price and dealt with them after that. That was my experience. I would not recommend this company AT ALL.

No communication over delivery date, left multiple voice mails. Eventually, after 30+ days, get told it will be another 30 days. Cancel and the site keeps over $50+ dollars. When asked they said it's for "customizing the order" and that other sites keep more, so basically be happy that I only lost $50+. I would call it a scam but it's not that well run.

This company sucks for lack of a more fitting term! DO NOT buy from them. Products are not in the condition, they advertise, they are not at all timely in delivery or response. They ship you defective/broken products (twice even!) and charge you a restocking fee which is not a small percentage! Mine was 100 to restock a broken chair. This is outrageous.*** In reply to your response*** Yes you did charge me 99.80 for restocking. My refund was 99.80 less than my purchase price and was told it was a restocking fee. Your first chair arrived damaged...then the replacement chair arrived defective. I tried working with your company to resolve it (over 60 emails). Your company could not guarantee me a "returned to new condition" (as advertised) on the 3rd chair so I requested a refund vs an additional replacement and who knows what kind of condition that would be in. This review is not unfair. It is honest and warranted. What is unfair is charging a restocking fee for a chair that should never have been shipped out in the first place.

Allow me to pile on with another bad review. I ordered a $525 Herman Miller Chair on May 3, 2020. I regularly checked my order status and consistently saw only "Processing". On July 1, 2020 I concluded they had forgotten or misplaced my order and sent them an email inquiry. They said they would send my ship my order soon. I no longer trusted them to do so and therefore I requested that, if they hadn't yet shipped the chair, they cancel the order and I would purchase a chair elsewhere. They did cancel my order, but then charged me a $50 order cancellation fee. So on top of terrible service (2 months of order "processing") they kept $50 for all the "work" they did on my behalf. Stay clear. There are better choices.