SeatingmindReviews of seatingmind.com

Another update: This company says they have refunded my money on July 14th WHICH THEY HAVE NOT. An update on my previous post "IF I COULD GIVE THIS COMPANY 0 STARS".... The company had a customer service consultant call me to get a better understanding of the situation. Despite explaining the situation clearly, there are still issues on their side sorting this out. Their response on my initial post (on this website) made it seem like there was a credit card or banking issue on my side which is NOT the case. After multiple emails back and forth, I have lost all faith in Seating Mind to handle this professionally. My banking institution has filed a claim against Seating Mind and will be acting on my behalf to claim the refund. I IMPLORE anyone seeing this to take my advice and steer clear from this company. They falsely claim that items are in stock, do not deliver products in their communicated window, and are a complete nightmare regarding refunds and customer service.

Chair arrived without instructions and (it looks like) insufficient hardware. I guess we’re supposed to intuitively know how to build this thing. Terrible experience.

Here's a bit of an update. So I canceled a chair that didn't ship for over a month and they charged me a fee of 10%!!! Yes, that's right they couldn't ship me a chair and they charged me a fee. So not only did they pay nothing to ship it they kept my money. Here's a quote from their e-mail back to me: ..."to our terms of service, we assess a 10% service fee on canceled orders that have yet to be shipped." I canceled the order not because I changed my mind -- but because they're an incompetent group that couldn't ship something. They basically stole money from me. This company is a joke. To keep any of my money is a crime.

WARNING AVOID!!!! I eventually received my chair it was fine. I recommended Seating Mind to my daughter who was looking for an affordable quality desk chair. She ordered a chair. She waited, after over a month they admitted they no longer had the chair and offered some options. Begrudgingly she picked another chair that was $200 less. The refused to acknowledge the need to instantly refund the $200. They eventually sent some very poorly recovered chair parts that can’t even be assembled!! They are hiding behind COVID as an excuse to not offer live customer support & some totally nonlegally binding disclaimers to try to get out of refunding for this junk. Today they finally said they would refund the original difference in price via an email that sounds like they are doing her a favor. I am sorry I recommended this shady company to anyone let alone my child!! I guess they like chargeback fees, weak unenforceable disclaimers aside, how they think they can deliver a chair that has such stripped bushings that it can be assemble that looks like my cat recovered it without any recourse is truly baffling. Guess what Seating Mind?? That isn’t how any of this works. **if they opt to add the stock response I didn’t respond to their assistance through the review site that is 100% a lie I will be taking this atrocity to the ends of the earth until they pick up this garbage and issue a full refund. AVOID!!! Update:I have not received an email asking for the order number which I have right here. Update #2 Opened a case with PayPal THEN customer service department reaches out and says “close PayPal case and then contact us”. Once again Seating Mind that isn’t how any of this works. You can resolve this through PayPal. Next move Escalate with PayPal.

I made two trips to your website, called and no one could help...didn't answer phone. Your website would only allow Paypal payment even though your site shows you take credit cards???? Lucky for you my wife had a Paypal account or I would have chosen someone else to purchase the chair through. Now, let's hope everything else goes fine....

2nd update...I was informed that my partial refund was “in process” back on 7/22...it is 8/10 and the refund has still NOT appeared on my credit card. Do NOT buy a chair from this website!!! I have sent several emails and keep getting the run around. This is the worst experience I have ever had with an online purchase. My credit card was immediately charged the day order was placed and over a month later the wrong chair arrived..I immediately returned it over two months ago and I am still waiting for my money back. Not only have I waited 2 months after the chair was returned, I was told I would only receive a partial refund. At this point, I am concerned I will not receive any money back. Learn from my mistake...Do NOT purchase anything from this Seatingmind. ***Update: I have received a response after posting this review. A refund is “in process” per seating mind, but I was sent the incorrect chair and they are only providing a refund of $287.20 when the chair cost me $359. Still waiting for an explanation To understand how being shipped the incorrect chair cost would cost me $71.80. Very disappointing. Do not purchase a chair from this company. I ordered a chair back in April...finally received a chair late May and it was not the chair I ordered. I immediately returned the chair and still have not received a refund even after several emails. From what I have experienced, this company is a scam

I cancelled my order 1 day later because I changed my mind. The item naturally had never shipped but I was still only partially refunded to the tune of a 10% fee for literally no service rendered to me! At no point during the purchase journey is a cancellation fee clearly disclosed. The cancellation fee is only mentioned deep in the terms of service typically reserved on other websites for other purposes. Even in the terms of service it doesn't have a primary heading. In addition, the terms state "We reserve the right, at our sole discretion, to change, modify, or otherwise alter these terms and conditions at any time. Such modifications shall become effective immediately or even retroactively upon the posting thereof." For all I know, the terms disclosed changed after the fact, although obviously this is not how an agreement works.

I left a review over 2 weeks ago and got a response from Seatingmind: "I just sent this complaint for re-examination to the department head. Please allow 2 - 3 days for a response" It's been well past 2 - 3 days and I've heard nothing. My experience is the same as a handful of others leaving reviews here. I ordered a chair behind a time-gated sale, turns out they never even had the chair in stock to sell. I became concerned after not hearing anything from them for over a month. Customer service replied promptly when I inquired about when the chair will be shipping, offering to cancel the order and issue a refund. They were not forthcoming about keeping 10% of the purchase price even when I asked about it. Other people with the same experience I had are receiving full refunds and I expect the same treatment.