SeatingmindReviews of seatingmind.com

I ordered single chair on August 23, 2020. As of September 9, 2020 the order has not been shipped. They tricked me by showing that a UPS label had been printed on August 31, 2020. Alas, as of September 9, 2020 it has still not shipped. Emailed an inquiry on August 30, 2020 and received an automated reply, but no follow-up. Customer service is non-existent and apparently completely unconcerned with either shipping order quickly or addressing customer concerns. There is a COVID delay notice on their page but it is utter nonsense. With everyone woking remotely, there should be someone capable or personally responding to my concerns about total lack of contact. Terrible service. In frustration and in need, I bought a Herman Miller Aeron refurbished chair off of eBay and had it within a week. It is just not that hard. Update: as you can see, the company responded saying that they would address it and then said they see no email from me. I had previously received a confirmation that they had received it. However, even if they did not receive my inquiry, they have still not shipped the chair and offered no update expect for “we received your order and it is being processed.” By the way, that was a week after the order was placed. All you need to do is look at the other reviews on this site and others. It is now September 15, 2020 and the chair is yet to ship. The order was placed online on august 23 and The UPS label was printed September 1, 2020. How is this so difficult?

Why does it take so long? It's really ridiculous how long it takes and there is like no response or want to contact this company. I paid 300 bucks for expedited shipping yet 9 or 10 days after placing my order I've heard nothing.

Will my order ever ship?

This company is a scam. I ordered a Herman Miller chair on July 21 and they gave me an estimated arrival date of July 28. On July 28, the Fedex tracking information stopped updating. Upon calling Fedex, they informed me that the package was lost and to contact SeatingMind to issue a refund. I've been following up with them to issue a refund or ship a new chair since August 7. It is now September 8. Save yourself the trouble and do not do business with this company. They are absolutely useless.

I ordered a Steelcase Leap V2 chair and what they delivered was worst than crap. Wrong color, wrong base, and defects on the chair material. I requested an RMA. They received the chair and till this day my credit card has not been credited with my refund. This has been going on since July. They show me paper that states a refund was initiated, but my credit card company states and provided me paperwork and a statement that the deposit does not exist. I have contacted them over 4-5 times and with no care from them. I am working with the State Attorneys office here to resolve this with their State Attorney since Florida takes it very seriously when companies attempt to defraud their senior citizens and veterans. Do not buy from them. I wish we could have resolved this, but they do not care. Will be submitting complaints to the BBB. Update: The State Attorneys office has contacted my CC company and they are providing the SAO the documentation needed to combine it with mine (emails and responses and the names of the customer service reps involved). I see the response from Seartingmind. Your customer service are ones not taking care of the customer. They say the same thing each time. Refund done but they do not follow up and ignore the proof provided by the statements from my CC. Unless a person with the authority to help gets involved, nothing will get done. In all fairness to you for taking the time to respond, I will await their email and give them a chance to make it right. Thank you.

I am only giving one star for now. After placing the order I read reviews and am now concerned. There are many very negitive reviews with what seem to be valid issues regarding CS, shipping and the product not as described. One issue that really gives me pause is Refurbished is not really refurbished as in clearly used and often dirty. Shipping taking an exceptionally long time etc. I also have a concerned that a review is requested before I get the product. That strikes me as odd and perhaps deceptive. The chair I ordered is a gift for a school teacher. She is teaching a class of 38 5th graders online due to Covid. She very much needs a comfortable quality chair. I am concerned the chair will not be as described and will not arrive in a timely manner. I hope my concerns are misplaced. If everything turns out well, I will gladly give a thoughtful review with the appropriate number of stars.

As the estimated shipping date came and went, the weeks went by and I had no updates and was receiving no replies to my emails. Then I got charged a $60 "restocking" fee when I finally told them to cancel my order if they weren't ready to ship it. I'm still salty about it two months later. It sounds like some people actually are receiving chairs, so they're probably not scammers. But they're definitely more than happy to take advantage of their customers. Update: I got their response to this review. "There is a significant cost related to order processing to customize and prepare your item before shipping as well as work involved in canceling an order, including credit card transaction fees of 6.8%, twice 3.4%. Therefore, according to our terms of service [link redacted], we assess a 10% service fee on canceled orders that have yet to be shipped." So it's official -- they'll ship your chair however late they want, will never update you on the status, and if you don't like it you get charged 10%.

Do not order anything from this company. Ordered in the beginning of June. Didn't receive a FedEx tracking number until July 27th. FedEx reported a delivery on August 4th, but I have footage for the whole day showing that FedEx never stopped at my house. Upon opening a claim with FedEx, it was stated that the package was delivered "at the correct address". Update: Despite what seatingmind said below, there was no resolution to this. I am now having to deal with the credit card company about this.