SeatingmindReviews of seatingmind.com

I ordered this August 30th. My credit card was charged. On September 7th, I received notification from UPS that my order was 'ready for UPS' and would be delivered on September 11th. I emailed several times with no response. I called last week and got two emails from Lauren, who stated she would contact the shipping manager to confirm that my chair would be shipped Friday or Monday. Today is Tuesday, no changes to the UPS status, no email stating when the chair will ship. I called again and left a message for the 'shipping manager' to call me. Here is the sad part, two days after purchasing, they send an email wanting a review, yet do not seem to timely respond to the status of the purchase. I will update if I hear anything back.

Order 20603. First I will say they will respond with a nice note that they are going to look into this with the highest priority. Then they will tell you there is nothing they can do because you disputed it. So you dispute, they have you send the chair back and then they keep your money. They are thiefs plain and simple. 10/11/2020 It took a long time, multiple emails, multiple bad reviews but I finally got my credit for the full amount. I am thankful for that.

I placed my order on 27th, Aug and I just received my chair on 23rd, Sep. It took me about one month to get my chair. What's more, the chair is very stink and dirty. I cannot get rid of them even after one-hour cleaning. Do not buy from them! Not a great experience. Stay away! =========== UPDATED The custom service is poor. I described this situation to their custom service and they just replied '???' for me.

Ordered a 'Brand New' chair, but was sent a used chair. Ordered deep-carpet casters, showed up with (used) normal casters. Have not heard back from my support email in 3 days.

Cancelled my order after a month of no action. Sent the company multiple emails--no reply. Tried to call and ended up at a voicemail box that was full. Eventually filed a dispute with my credit card company, as the company is at best non-responsive and at worst defunct.

this was possible the worst company i have dealt with in 28 years in business. NO customer service, cheaters!! poor quality and NO way to get anything repaired, they don't answer their phones or their email requests.

Fraudulent seller. Seatingmind and officechairatwork are sister websites. I purchased from both and my experience was terrible. I canceled my order from seatingmind (#51321) and they haven't process a refund yet. I paid through paypal and opened a claim against them. They claim the case is still open and I need to close it before the can refund. I have called paypal several times and they tell me the case has been closed for almost a month now, but seatingmind keeps giving excuses. Today I called paypal once again and paypal decided to reopen the case, and if they don't take action the case will be escalated for fraud. I placed another other at their sister website officechairat work(#34269). The chair arrived, but it did not even match the color combination of the ones showed in the picture. The chair was heavily worn, and not like-new / refurbished as they described. They accepted that ship it back, the chair was delivered to them on Sept 1, but two weeks later I still don't have a refund from them. I didn't realize they were the same business until now, that I am trying to get my money back from both!

The order was placed August 28th, it is now September 10th and I still do not have any shipping confirmation.