SeatingmindReviews of seatingmind.com

These guys are cons. Prepare to wait over a month to get a chair. It's not that they won't send you a chair, they just won't send you what you ordered. They will send you something much cheaper. So then it's up to you to deal with the hassle of returning a large item if you can even get a hold of them. Also the fact that they make you go through paypal whether it is with your credit card or directly makes it trickier to dispute the charges. This is a case where you definitely get what you pay for but also this company just needs to be shut down. They are knowingly and intentionally scamming people and they will play dumb about it and pretend they're not doing it to everyone if they read this, but they are. Read their reviews on the BBB. On their website they do not allow negative reviews to go through, so they only have a small number of 5 star reviews that their employees have posted. They are also using a ratings company that enables dishonest business like this to operate by fluffing up their positive ratings. These companies, shopperapproved.com pays people to leave positive reviews and push their overall rating up.

On April 15, 2020, we ordered a Cobalt Blue Herman Miller Aeron chair from Seating Mind. To our deep regret, we did NOT check the Better Business Bureau or independent reviews before ordering from them or else we would never have used their website. On May 13, a chair was delivered but it wasn't the one we ordered. It didn't have the same control features (including a critical tilt-forward lever) and it was not blue. Since it wasn't the one we ordered, we asked for a full refund and Seating Mind agreed. We repacked the chair and FedEx picked it up on May 15. It made it back to Seating Mind on May 18. For the next two weeks, Seating Mind ignored our emails and messages asking us for confirmation of when the refund would be processed. Then we spent the month of June getting a run-around -- we were offered a discount on the chair if we kept it (how would that work since we already shipped it back?) and then they refunded just *part* of the price. Finally, at the end of the month -- when we made it clear that we had documentation of ALL of this -- they finally refunded the rest of the money along with a petty email saying "The chair was blue by the way." No, it wasn't. And this business is HORRIBLE. UPDATED to add: The company is still being petty and failing to take ownership for their their habitually poor customer service [See response below.] If you are curious what a Aeron Cobalt Blue chair looks like, feel free to search up the images. It is a bright vibrant blue. That is what the image on Seating Mind's website looked like. What arrived was a black chair. We took photos of it and sent it to Seating Mind and the original customer service rep did NOT try to argue or pretend that it was blue. It was only later, after we insisted on getting our full money back that they started dragging their feet and making excuses. Since we did eventually, after much effort, get our money back, I do not feel the need to give you the order number. There is absolutely no chance that we'll be back. What you can do is learn how to be better in the future. You can try to do better for other customers. However, given the reviews on the Better Business Bureau website from the last few months... it's clear that this was not a problem due solely to the pandemic because it is *still* happening to others. And that's why I decided to share my honest review so that others can also be forewarned. UPDATED: For those unfamiliar with the websites that the business has posted in response, these are websites that do NOT publish all reviews but allow businesses to highlight the positive reviews and do a variety of things to bury, hide or obscure the negative reviews. They say that this is by publishing only 'verified' reviews but what they don't tell you is little details of how they operated. For example, we were invited to give a review of Seating Mind by email, but we were given only a 7-day window in which to respond AND that window closed before our product had arrived. We were very happy with our purchase BEFORE it arrived and turned out to be wrong. Their customer services was VERY responsive and friendly BEFORE they had our money. I encourage everyone to check out the Better Business Bureau page. It tells you valuable information like "As of 2/11/2020, the business does not have active authority to do business in New Jersey" and you can read through the pattern of their complaints. And there is most certainly a pattern... I would also encourage everyone to look up the Better Business Bureau profiles on other comparable businesses. It's true that the complaints skew to negative on most businesses, but most businesses are able to retain an A or A+ rating by responding to those complaints in a professional manner. You'll see that getting an 'F' rating is *not* normal of a business that size. Good businesses take care of customer complaints honestly and promptly.... not dragging them out, obfuscating, shifting blame, claiming that we should ignore the reviews, etc. Change your policies. Treat people better.

I placed order on October 21, today is Dec 14 and I have not received info on when the order will be shipped, besides the 10-15 day processing. I have contacted customer service on Dec 7 and they stated they would get back to me in 24-48 hours. I have not heard back from CS as of today. I would like a response of some type please.

I bought a chair from them for 600 dollars. It broke in 5 months and they would not take it back. Don't make the same mistake I made, their "refurbished" chairs are terrible. Edit: They did reach out for pictures. I gave them an explanation and pictures and have not heard anything from them for about a month. It's simply not worth it to spend this much money on something that will likely break on you so quickly. I am not a large guy so it could happen to anyone.

The seller charged my card day one, then did not ship the item, despite my frequent follow-ups, even a month later. I asked for a refund and got it 4 weeks after my initial order. I've ordered the item for my son and they really let me down, as my son was very upset about the ever-slipping shipping timeline.

My chair arrived in 5 weeks, but arrived broken, stinky and dirty. I have bought used office chairs before from other vendors and had a much better experience. I will be spending additional money to make this chair usable,

This place is garbage. Shop elsewhere. They are more than willing to respond to your questions before you purchase but now that I have received my order and two of the chairs are damaged I can't get a response. It has been two weeks and nothing. This is making my job difficult and I am so disappointed in their service. note- they send these review requests before you get their product so everything seems awesome but they are really terrible at customer service.

Edit to my original review. This place has TERRIBLE customer service. There is NO one to answer a call, so they direct you to email. Which takes days to get an answer. I ordered a chair that I need to return and I've been waiting a week for a response. Your checkout process is very confusing. there is no option to check out with a credit card as a guest. I had to go back many times to try to figure it out and I finally had to create a profile.