SeatedReviews of seatedapp.io

Best app to find new restaurants!!

Their Customer service was great!

These guys are scammers - stole $250 of credit from me after i was inactive for 90 days. Claimed they sent an email, sure it landed in spam. You text me 100x a week but couldn't text me about the point expiration, scammers?

If you don’t use your rewards within 3 months they just take them… who does that!? No text notification or anything. Nor do they make that explicitly clear. I did like this app but that’s a shady practice. Of course I contacted support and received and automated response that there was nothing they could do. Going to delete. Stay away.

Same experience as other customers giving 1 star. I travel a lot and was not in town to use the app so they took away over $200 in rewards. What a waste of time, energy and money. This app is going downhill fast. Stay away.

On December 23rd I went to the Seated app to book a new reservation for 2 when I noticed that my $198 of rewards were missing from my account. When I emailed their Customer Service Team about this, they said that "rewards expire after 90 days of inactivity", which is also what their previous email reminder said. The problem is that they sneakily hide that accounts are only "active" if they make a BOOKING in that period, NOT just log in. Not only is this unprecedented at any other company, but "inactive" almost always means that an account hasn't logged in in a very long time. The company admitted to me that this wording is indeed misleading, and yet they still refused to refund expired points that I earned by spending thousands of dollars in their app. It is a deceptive practice and blatantly unethical, and it really seems like a desperate attempt at saving the company money at their users' expense. I discovered that other people ran into the same exact issue and had no idea what "inactive" meant on the Seated App, so it's a common problem that they are simply ignoring. On top of that, I tried to redeem my rewards for Delta gift cards multiple times in the past and received an error each time, so I couldn't even use the rewards when I wanted to. When I asked a Customer Service agent about that she said that Delta wasn't part of their Rewards program any more, even though they are still clearly listed there. I would never recommend this app to anyone after learning that they engage in this deceitful practice.

Ridiculous app! It used to be great, as you got rewards for take out. Then it switched to dine in only. Then more and more restaurants started disappearing off the app. And finally, without warning, all of the money I had been saving for holiday gifts was erased from my account. I just deleted Seated, and will never use them again.

They give you credits you keep booking you use your credits, but if 90 days goes by they take your earnings with limited effort to warn you. I had $112 saved I was to use it this Holiday Season Seated stole it. I'm not the only one some lost $400 in credits buried in there rules no warning in the app and buried in one of the hundreds of emails they send. They steal from their loyal customers. They don't care after. It's deceitful and I hope a lawsuit is filed. I asked 5 users if they knew about this rule all said NO. I saved 2 their money. I'm in the app weekly no warning at all.