SeatedReviews of seatedapp.io

If you are a small business, do not sign up with them. With them or without them same sales but they collect percentage. When canceled, they won’t cancel and report you to collection agencies. Now I have to battle collection agency that is hurting by business credit score. Just horrible!

To my fellow restauranteurs Extremely scammy. Please fellow restauranteurs DO NOT sign up. When the sales person tell you that we will be taking off with in a week!!! It’s not true. They delay the process by not getting back to you fast enough, making excuses and finally getting other person involved 3/4 week process. They called onboarding as it make you confuse because you want to cancel so it should be off-boarding. They pray on your confusion and hope you don’t put attention because it’s an onboarding call. Finally when you talk to that person, they try to sale you another stuff (very pushy) Once you don’t, they just tell you you will be billed upto 12 weeks from the date of the call. No one takes that long to process the credit card. They try to explain to you it’s normal, but you know it’s not. It’s always the same with this scammers. You pay for rewards that not worded 18% or more. I have analyzed the data and the customer base they send do not spend much, always looking for the deal and never come back as they jumping from deal to deal. If that’s what are you looking for??!!!! I wish I have done my research before I signed on. I hope it helps you!!!

This app is very scammy and rude to restaurants. They just want people to register their credit cards for information.

As a small business owner, I’m extremely disappointed with Seated and feel completely misled. I formally canceled over two months ago, yet they continue to charge my account—as if I were still an active partner. Here’s what restaurant owners need to know: You must complete an exit interview to officially deactivate your account. Until then, they keep billing you. If your exit interview happens after the 15th of the month, they’ll charge you for the entire next month and a half—no exceptions, no warning. I was never clearly informed that Seated partners with third-party networks like Dinova, Bilt, Mastercard. These affiliations meant charges for orders I never agreed to, including takeout, employee meals, and non-dine-in transactions—even though I signed up strictly to attract new dine-in guests. This kind of fine-print, back-door billing is exactly the kind of practice that hurts small businesses. We are already navigating staffing, inflation, and construction delays—we don’t need added surprises from a partner who was supposed to help us grow. To fellow restaurant owners: DO NOT sign up. Run. Seated is not transparent, not ethical, and not worth the risk. — Claudia Romero Owner, Pega Grill “Bringing People Together with Every Plate”—but not through dishonest platforms.

I am trying to cancell the seated program for my restaurant after requesting so many times I don’t get ant response back They don’t have number to call I only get email confirmation with promises that someone will contact you I am very frustrated and don’t know how to get rid of this

These guys are scammers - stole $250 of credit from me after i was inactive for 90 days. Claimed they sent an email, sure it landed in spam. You text me 100x a week but couldn't text me about the point expiration, scammers?

If you don’t use your rewards within 3 months they just take them… who does that!? No text notification or anything. Nor do they make that explicitly clear. I did like this app but that’s a shady practice. Of course I contacted support and received and automated response that there was nothing they could do. Going to delete. Stay away.

Same experience as other customers giving 1 star. I travel a lot and was not in town to use the app so they took away over $200 in rewards. What a waste of time, energy and money. This app is going downhill fast. Stay away.