Sears PartsDirectReviews of searspartsdirect.com

I decided to order from Sears instead of Amazon out of nostalgia. I looked up a part for my dishwasher. The delivery date said July 8th - two days. Fine. I ordered, was charged, then later got a text saying it would be delayed until July 20th - too long for me. I asked the Chatbot to cancel my order and it said it was canceled. I went to a local brick and mortar appliance parts shop and surprisingly got the same part for a lower price. Today, July 9th, the Sears package arrived! So, Sears has done nothing but create a mess for me - they are eating my time with this. I went to their website to do a return, and apparently I now also have to eat the shipping. I called, was put on hold for 12 minutes, then a robot said they couldn't take my call at this time - call back later. Really absurd.

Perfect fit, arrived in 36 hours.

I needed a filter cage and float for my perfectly fine Craftsman 16-gallon shop vac. I found SearsPartsDirect and the necessary parts were in stock. I got nervous and concerned when the status didn’t change from PROCESSING to shipped. I was glad and surprised when the parts arrived ON TIME. The site needs to invest in its AI-driven process but I am a happy and satisfied customer

Ordered item, cancelled a couple hours later, 10 hours later they shipped it. Charging shipping cost and return cost. No human to speak to.

I get the feeling this is not a legitimate company but rather a scam company. There is no way I have found to contact anyone actual person, their online chat is only AI. And even though on their website says there are many high rated reviews, since there is no way to write a review on their website points once again to be a fraudulent company.

Ordered on Wednesday, given a delivery date of Monday. Had the part in my hand by Friday, so didn't even have to wait the weekend to fix my dryer. Shipping was fast, great communication/updates on my package. Very pleased with the item I purchased, which was reasonably priced compared to other stores, and much less expensive than hiring someone to fix it.

Absolutely the worst service ever. Placed an order on June 8 and was confirmed for shipment on June 9. A week later I asked for a status update, but was only able to connect to a Chat Bot, no phone number to call. The bot said I'd get a response in 3 days - never happened. Tried again and same result. Finally found a backdoor into their call center and asked for order cancellation 2 weeks after placing order. The operator said they'd put a "request" in to cancel it - couldn't cancel it right then. They said I'll get a response in a couple days. Absolutely terrible!

Sears sucks...no phone ...no reply on all emails sent out to you so you cant ask a question....no service exist....pure ai shit