SearchbugReviews of searchbug.com

Response from SearchbugJun 10, 2024

Dear lkhlj, Thank you for bringing this to our attention. We take customer satisfaction very seriously and apologize that your recent experience with Searchbug wasn't positive. Unfortunately, we're unable to locate your account in our system based on the information provided in the review. To investigate further and understand how we fell short of your expectations, we would greatly appreciate it if you could share your account details or any reference number you might have. Knowing the specifics of your search (e.g., type of search placed) would also be helpful. This can help us identify any potential issues and improve our services for future clients. If you'd like to discuss your experience further or if you have any further questions or require additional information about the search conducted, please don't hesitate to contact us directly at (800) 990-2939 or [email protected] Sincerely, Searchbug Support Team

Response from SearchbugApr 29, 2024

Dear Walnutstreet LLC, We're sorry to hear that your recent experience with Searchbug wasn't positive. We take customer satisfaction very seriously and we've been in business for nearly 30 years. Searchbug is certainly not a scam. Unfortunately, we have not been able to locate your account in our system based on the information provided in your review. To investigate further and understand how we fell short of your expectations, we would greatly appreciate it if you could share your account details or any reference number you might have. Please call us directly at (800) 990-2939, email us at [email protected], or connect with us via live chat on our website. We are available Monday - Friday from 6AM to 10PM Pacific Time and Saturday and Sunday from 9AM - 5PM. Sincerely, Searchbug Support Team

Response from SearchbugJun 10, 2024

Dear Mister P, Unfortunately, we're unable to locate your account in our system based on the information provided in the review. To investigate further and understand how we fell short of your expectations, we would greatly appreciate it if you could share your account details or any reference number you might have. If you'd be open to it, we would appreciate the opportunity to investigate the specific inaccuracies you encountered in your report. Perhaps we can offer a solution or a refund depending on the situation. We understand your frustration. It's true that some basic information can be found for free through public records searches or general search engines. However, Searchbug aims to go beyond basic information. Our comprehensive reports combine public records with other private data sources to provide a more in-depth picture. If you'd like to discuss your experience further or if you have any further questions or require additional information about the search conducted, please don't hesitate to contact us directly at (800) 990-2939 or [email protected] Sincerely, Searchbug Support Team

Response from SearchbugMay 16, 2023

Hi J, While we appreciate feedback, we can see this is your only review and your profile is incomplete. Since there is no identifying information we can't confirm your customer info so there is no way to validate or help at this point. Searchbug has been in business for several decades. We service tens of thousands of customers in the public, private, and government sectors. We have to jump through some pretty serious security obstacles to get Fortune 100 & 500 enterprise level clients and government clients. It's highly unlikely Searchbug is was the source of your issue. If your credit card has been compromised, I recommend scanning your computer with malware and/or keylogging software or see if your router or local network was compromised. Your local network and computer are much more susceptible to intrusion than our website or host. Thousands of new clients register new accounts every month on Searchbug and if our website was the source of the credit card problem, we would be overwhelmed with complaints, which we are not. No Searchbug employee, including system engineers, have access to credit card details. After you enter your credit card information, it is passed directly to our credit card processor over an encrypted secure connection and is permanently masked. The only way your card could be compromised is when you enter it from your computer. All customer credit card details, including card number and the CCV security code, are never stored in any Searchbug database. Our credit card processor responds with an authorization and a reference token. We only use your reference token for your future authorized charges. This reference token is proprietary and can only be used online on the Searchbug website. Your connection to the Searchbug website and our servers that send the data to the credit card processor are secured with the newest SSL protocol: Transport Layer Security (TLS) 1.2. All the best, Searchbug