SealyReviews of sealy.com

I have been trying to get a hold of a canadian rep by the name of Bill Blendick...two email and 3 weeks later..no response...oh well, they just lost my business..I wish I can give them zero star..There is absolutley zero customer service

Materasso costoso, apparentemente super tecnologico ma scomodissimo. Non sfoderabile (questo lo sapevo, certo) ma il dolore alla schiena che mi causa è terribile. Tra l'altro mi hanno fatto cambiare ben due reti, quindi, oltre al costo del materasso pure questo!

If I could I would give no stars. I decided to purchase a mattress. Before I submitted my purchase I called customer service to get some details and asked about delivery, and was told that I will receive an email about the delivery date. Fast forward to about 3 days after the 1st call, call back a 2nd time. When I didn't receive an email I had decided that I was going to cancel and just purchase me a mattress right away. Called back to customer service and requested a cancellation and was told that they couldn't cancel the order in their department. The rep also made a comment that there was no guarantee of cancellation and that I will receive an email. A few days later I received the email telling me that they could not cancel because the shipment was in process, not shipped mind you but in process for shipping. I was also told there will be $175 dollar restocking fee that I felt was ridiculous because of all the miscommunication about the delivery and the fact I was not informed. I called my bank to request a loss prevention because I was getting mixed communication the money stayed in pending for almost 2 weeks. I find it very suspicious that the following day the money that was pending for the purchase of that mattress was now posted and I received the email that my mattress will be delivered with only a couple of days from the date of the last email. I was able to get my bank from my credit card company under a loss prevention. Today March 7th 2025 I received a refund for $378, $398 is missing, so the problem with my full refund still have to be researched 2 month ongoing problem that have get been resolved. I would highly recommend if you want a Seally mattress just go to Mattress Firm or a retail store do not purchase online, because you will go through weeks of trying to get a refund

They treat employees like dirt, they don’t care about your safety and they sure don’t care about your earnings.After working here for 15 years still gets laid off 3 to 5 times a year is such a usual thing in this company, the supervisors and manager have no experience whatsoever is the reason this place going down fast! This location is at 145 Milner Scarborough.

Ho fatto una segnalazione ormai 2 mesi fa chiedendo un preventivo di intervento per sistemare doghe rotte da un paio d'anni. Mi hanno assegnato un numero di richiesta quasi subito dopodiché il nulla . Ho mandato anche una PEC e scritto tramite ALTRO CONSUMO, ma NON HANNO MAI RISPOSTO

Bought a sealy last year. Spent over 2k on sale 🙄Sagging within 6 months. Sides collapsing as in roll right off on floor. Less than a year later - un-usable. Created major back issues. I would never recommend.

Il peggiore materasso di tutta la mia vita.materasso generation acquistato con portanza media,e di portanze medie sostenute ne ho avuti tanti,è così duro che la schiena non scende di 1 cm neppure se mi ci butto a tuffo!!!! L ho comprato prima dell estate ma sono stata fuori e ho iniziato a usarlo a settembre, primo mese tutto sommato abbiamo dormito,ma ora non si chiude occhio,ci si alza con le curve della colonna invertite,come se si dormisse sul pavimento.Vergognatevi!!! Le descrizioni sono importanti e danno l idea della sensazione che il materasso dà,.

Bought online during their Labor Day sale. They 'shipped' the mattress to their shipping company so my mattress says it has been shipped. That was 3 weeks ago. The delivery company they use has such terrible reviews that you couldn't make them up if you tried. That company's phone number is always a busy signal. Sealy won't cancel my order because they say it has been shipped to the shipping company and I need to 'refuse' the order IF they contact me. Yes. The support person said 'if' they contact me. So Sealy knows this company doesn't contact its customers? I continue to get 'it's not my department, I'll file a ticket' or 'you'll hear back from us in 5 - 7 business days' yet no resolution. Beyond horrible customer service. Can't say anything about the mattress because I never received it! I guess I need to take legal action to get my $2200 back? ---- Update: I received an email stating they canceled my order. Waiting for the reversal of the charge...