Matt
Not a good experience
1st, my project was scoped with all the features/capabilities from the start. I gave them customer journey docs, story board images and gave user stories and spent countless hours trying to get them to understand what the business. Needless to say a project that was scoped/priced at 4 weeks to completion, turned into 7.5 months before live. Then, countless issues and lack of completing features made things even more difficult. I will say that they did respond quickly to the issues. However, it became too wearing to tolerate anymore as I was having to correct and catch things that a designer/developer should know. I canceled their support and have had to shell out more $ to move my site to a company that truly brings design options to the table and keeps my site working.