SeaDekReviews of seadek.com

I have not received my product, I am still in the design phase. Waiting for design samples, approval documentation and costs. Not sure what else I can say. Tom

Customer service was subpar. Put in an express shipping order for a single sheet, took until I called to process the order, one week later. Wrong label was put on package… didn’t arrive until 2 and a half weeks after the order date. Was not issued a refund for express shipping.

Was looking for a helm pad and ruler. Great products, but access and service left something to be desired. I live close to SeaDek and I was told I could not pick up my products at their facility, for a trip that I had five days later. Was told that custom lettering is 2 to 3 months out. Was also told that they could not estimate delivery due to being separate from their shipping facility. Called customer service twice and left a message with no returned call. That said, the staff was very pleasant. I felt they didn’t want to bother with the small stuff, would rather have a large order and have it scheduled 3 months out. If you have plenty of time and stick to automated ordering I am sure things will work out for you. But expect a ridiculous wait if you want something custom. Also seems they rather have dealers work with customers instead of direct. A Positive- on one of my five calls they suggested a dealer in Orlando (Next Level), who was fantastic and very service oriented. In the process I ordered direct from SeaDek first and the products came in a day late for me to use for my trip, had to return. After ordering I called Next Level, who turned around my custom printed requested in 24 hours, two days before my trip. If the products weren’t so great my review would have been 1 star on SeaDek direct. Next Level gets 5… the product itself is a 5 star. Sure others have great experiences with SeaDek direct….just my 2 cents and intent to help future transactions.

Seadek is hands down the best. I have it on my boat and all my yeti coolers

Installed sea deck in March and a section is melting, called the warranty department and they told me it’s caused by Sun reflecting off the door to the swim platform. DO NOT USE SEA DECK !!

Do not use this product. We had the Seadeck installed by Castaway Customs in Florida in March of 2022 and only three months later the product is warping around the entire perimeter and is either a bad product or faulty installation, both of which should be covered under warranty. We called Castaway Customs to have it repaired under the warranty and they made up a sketchy reason over the phone saying it was not covered because of sunlight reflection off of poles 🙄. What makes it even sketchier is they did not even come out to the boat to see 1. Where the poles vs damage is located and 2. that we have a custom boat cover the protects the boat from the sun when not in use. We will be pursuing the matter further but it’s best for you to avoid this company and save yourself the time, money and hassle. I have contacted SeaDek on Facebook and via their customer service email. I will update this review with the resolution.

I requested a quote online twice last week. Went through the process twice. And I have yet to hear from anyone.

I’ve submitted an online request and called and left a message and can’t get a response. I’m interested in your product but it’s very difficult to purchase straight from you so far.