Barry N.
Shipped to billing address
I set up an account to purchase from the store. I clearly have both my billing and shipping addresses included. I paid though Amazon, and my order is being shipped to my billing address. It could have been something I did, but it's very annoying. Edit: (added one star for quick reply) Customer service replies quickly and I could have placed the order incorrectly. Both my addresses are in my account at sea-kind.com. I will be able to pick up my order at my billing address, it just requires extra travel for me. I’m very excited to try the facial products. I guess double checking the info Amazon used when placing the order using them for payment processing. Thanks for getting back to me. Edit 2: Customer service rocks, so five stars for making sure I get my order quickly! Thanks Ted!
Response from Sea KindOct 6, 2023
Greetings Barry. We are very distressed that the shipping was not correct. In your order setup, both the billing and shipping address are the same address on Farmers Lane. It appears you may have clicked use billing address for shipping. We will immediately send a duplicate shipment to the desired address on Larkspur Dr. Thank you. Ted We have sent a duplicate order by Priority mail that will arrive tomorrow. This will allow you to retrieve the original order at your convenience. Please enjoy both shipments. Ted


