Tiantian K.
Product Quality Concerns and Lack of Customer Support
I’ve been a loyal customer of your brand for quite some time and have purchased your products multiple times. Overall, I appreciate the quality and have enjoyed using them. However, I would like to share a couple of concerns. On at least two occasions after placing orders, I reached out to your customer service via email but unfortunately did not receive any response. This was a bit disappointing, as timely communication is very important to customers. In addition, I’ve noticed Elysium Perfecting Anti-Aging Serum which I regularly purchase seems to have changed in texture over time. It feels noticeably thinner compared to when I first started using it, which makes me wonder if the formula has been adjusted. I hope this feedback is helpful. I still value your brand and would love to see improvements in customer support and consistency in product quality.