Scuderia1976Reviews of scuderia1976.com

Response from Scuderia1976Jul 9, 2026

Hello, Thank you for your feedback. We're sorry to hear the jacket didn't meet your expectations in terms of fit and style. However, we'd like to clarify a couple of points for the benefit of anyone reading this. Regarding shipping costs: the original shipping cost for your order was €4.95 for Standard EU Delivery, not €9 as mentioned. We want to make sure that figure is accurate for anyone considering an order with us. On sizing: we have a detailed Size Guide available on every product page as well as in its own dedicated section on our website at www.scuderia1976.com/pages/size-guide, which includes specific sizing recommendations for each jacket style we carry. We always encourage customers to consult it before placing an order, precisely to avoid situations like this one. Finally, our return and refund policy, available in full at www.scuderia1976.com/policies/refund-policy, clearly states under Point 4 that return shipping costs are the responsibility of the customer unless the item is defective or incorrect. This information is presented transparently before checkout. We understand it can be frustrating when a product doesn't turn out to be what you expected, and we genuinely hope you'll give our Size Guide a look if you decide to order again in the future.

Response from Scuderia1976Jun 1, 2026

Hello, Thank you for your feedback. We're sorry to hear the jacket didn't fit as expected. We take quality control very seriously, and every order is carefully verified before it leaves our facilities to ensure it matches what's presented on our website. Regarding returns, our refund policy, clearly presented and accepted at checkout, includes the following: "Each return request is reviewed individually and handled on a case-by-case basis, taking into account the customer's location, shipping logistics, and applicable international regulations." "In cases where a physical return is not feasible due to international shipping restrictions, alternative resolutions may be offered at our discretion." This information is available in full at https://scuderia1976.com/policies/refund-policy and is also displayed during the checkout process prior to payment. We always aim to find the best possible resolution for every customer, and our customer support team remains available to assist. If you have any further questions, please don't hesitate to reach out at [email protected].

Response from Scuderia1976Jun 1, 2026

Hello, Thank you for your feedback. We're sorry to hear the product didn't meet your expectations. We take quality very seriously. Every order goes through a strict verification process before it leaves our facilities, and all our products are carefully reviewed to ensure they match what's shown on our website. Regarding the specific points you raised: our hoodies feature high-quality materials and detailed finishing consistent with what's presented in our listings. That said, we always take customer feedback seriously and investigate any report of a discrepancy. If you'd like to return the item, you're welcome to do so following our return and refund policy. Our team will be happy to guide you through the process. For any questions or to initiate your return, please contact us directly at [email protected] and we'll take care of it promptly.

Response from Scuderia1976May 26, 2026

Hello, We're glad to confirm that the refund has now been fully processed and the case is resolved. However, we'd like to set the record straight on a few points for anyone reading this. First, your return was indeed received, and we were prepared to issue the refund in accordance with our process. However, you opened a chargeback dispute before the return process was completed and before we were able to verify the condition of the returned item, despite being clearly informed that refunds are processed once the return is received and checked. Once a chargeback is opened, the payment is automatically held by the payment provider. During this time, platforms like Shopify, where your order was originally processed, do not allow us to issue any refund, regardless of the situation. This is a system restriction, not a decision on our side. This is the only reason why the refund was delayed. After the dispute was resolved, the refund was completed accordingly. Regarding your other claims, we strongly reject the accusation that this is a "scam." We have been operating for several years, fulfilling orders worldwide, and maintaining a strong public presence, including a community of nearly 180,000 followers on Instagram. A business operating in the way you describe would not be able to remain active at this scale over such a period of time. Additionally, all your emails were answered throughout the process, and you were provided with clear instructions at every step. We understand that the situation was frustrating, but the timeline and outcome of this case were directly impacted by the chargeback being opened prematurely. If you have any further questions, feel free to contact us at [email protected].

Response from Scuderia1976May 6, 2026

Hello, We’d like to clarify a few points mentioned in this review. Comparisons with wholesale marketplaces such as Alibaba are not accurate. Those platforms list a wide range of generic products with no consistency in materials, construction, or finishing. Our jackets are produced under defined specifications, with structured padding designed to hold shape over time, high-density embroidery instead of prints, reinforced stitching across stress points, and a controlled production process that ensures consistency in fit, finish, and overall construction across units. Regarding reviews, we do not create or manipulate customer feedback. The figures shown across different platforms may vary depending on how and where reviews are collected and displayed. We understand that there are many options available online, but not all products are directly comparable in terms of quality and execution. If you have any specific concerns, feel free to contact us at [email protected]

Response from Scuderia1976May 5, 2026

Hello, We’d like to clarify the situation regarding this order. The shipment is currently affected by a customs retention process, with an update on April 27th indicating abnormal customs clearance in the destination country. This is an external procedure that can occasionally impact delivery times. At the moment, we are actively monitoring and investigating the situation with the carrier. If the shipment is ultimately confirmed as abnormal or lost, we will proceed with a solution, either a replacement shipment or a full refund, depending on your preference. Labeling this as a scam is simply not accurate, as the order was properly processed and shipped, and the delay is related to customs procedures outside of our control. If you need any further assistance, feel free to contact us at [email protected].

Response from Scuderia1976Apr 27, 2026

Hello, We’re sorry to hear about your experience, but we’d like to clarify several important points. First, all of your emails have been received and answered by our support team. Our responses are handled personally, not automatically, and the full conversation history clearly shows that we have been in continuous contact with you throughout the process. Regarding the return, the address provided is correct and actively used. We receive packages there daily, and at no point have we refused your shipment. Based on the tracking updates, the package was rerouted and later returned before being successfully delivered, which is an external shipping issue outside of our control. We understand your frustration with the situation, especially given the additional time and costs involved. However, we have consistently provided guidance and responded to your messages while awaiting the successful delivery of the return, which is required in order to proceed with the refund. We also note that this review has been updated while the case is still ongoing, despite the fact that we have continued to respond and assist. If you would like to move forward and resolve this matter, please contact us at [email protected] so we can proceed with the appropriate next steps.

Response from Scuderia1976Apr 23, 2026

Hello, We take this situation very seriously and would like to clarify what happened. You initially contacted us requesting the 10% welcome discount associated with our newsletter. In order to assist you, our team provided the code and ensured your request was handled. Following your later request to stop receiving communications, your email address was promptly removed from our mailing list. Since that moment, no further marketing emails have been sent from our side. We want to make it clear that we fully respect unsubscribe requests and applicable regulations regarding email communications. If you have received any additional messages after your unsubscribe confirmation, please note that these may be system-generated or previously scheduled emails, which can occasionally still be delivered shortly after unsubscribing. Your email is no longer subscribed, and you will not receive further communications from us. If you have any other inquiries, please feel free to reach us at [email protected].