Tammy S.
Haven't Been Paid my Redemption
UPDATE: I finally got thru the verification process with my bank statements, and was paid. Thank you Scrooge! I have updated my review from 3 to 5 stars! I loved Scrooge Casino until I had a $2,000 win that I was sooo excited about, but am having a heck of a time getting paid! Now they have BLOCKED me from their site. I had been paid smaller amounts a couple of times, so figured this pay would be no problem, but then they demanded to see all cards I paid with, which I understand, but then also wanted all cards with FULL FDIC bank statements in PDF, which seems a strange demand compared to other casinos! I pay with a card, and the money redeemed goes back onto a card. What do bank statements have to do with that process? I have since sent them FDIC PDF Full bank statements and have still not heard back, and my patience has worn thin, considering they say FAST REDEMPTIONS of 24 hours or less, and I've been waiting 7 days now. Once I get paid, if I do, I will update my review to 5 stars. Afterall, the proceeds from Scrooge casino members goes to building orphanages for children (I think), and the CEO seems to be a really good guy. Bottom line is, I just want to be paid the $2,000 redemption I earned from my play. Thanks! Tammy7253
Response from SCROOGE CasinoJun 5, 2025
Hi Tammy, thank you so much for your message — and congratulations again on your $2,000 win! I want to reassure you that your account is currently in document review and there are just a few players ahead of you in the queue. We absolutely understand the excitement of a big win, and we’re working as quickly as possible to complete your review. Please note: accounts are only temporarily suspended during document review to prevent accidental playthrough of winnings. This is a protective measure — not a penalty. We love our players and want to make sure you actually receive what you’ve won! Regarding the required documents: since this redemption is over $250, we do require: All cards used A full FDIC-insured bank statement in PDF format A utility bill (if applicable) These requirements are in place to meet banking compliance and prevent fraud. It’s stricter than some other platforms because we’re serious about long-term trust and transparent payouts. You're almost there, Tammy. Once your documents are cleared, you’ll be paid out promptly. We’re excited for you, and appreciate your patience as we wrap this up. ❤️ – SCROOGE Support Team