SCROOGE CasinoReviews of scrooge.casino

Imagine redeeming $75 but only being paid out $59. Well that is my experience playing on Scrooge. Being an online "sweepstakes" casino with no table games and very low-bonus purchase offers isn’t enough. If you still manage to profit, Scrooge can tax a huge share of your profits. How? Mandatory “Scroogecoin” withdraws for the crypto withdraw ($50 minimum) with no other crypto option. It is marketed as just a BNB network coin that you can convert to USD. What they don’t tell you is that it is specifically designed with a “reflection” mechanism that takes exorbitant fees (17-20% fee) just to swap the coin for any other crypto or USD. They claim that this is for your own good, on the basis of a “funds sharing mechanism” if you hold. The support said "fees are standard with crypto". Please remind me what cryptocurrency charges a ~20% fee in order to sell it? This is BY NO MEANS industry standard. The customer service on Scrooge is a whole different story. When called out about this situation, they were highly unprofessional and defensive. Here are some (verifiable with screenshots and a chat log I saved from the website) direct quotes from them after I politely asked them to give me my full redemption amount they promised: 7:23 AM: I asked politely for compensation for the 20% fee I was charged to convert the token to USD and mentioned it is not industry standard. 7:31 AM: Scrooge responded with the following: “Your mom dropped you on your head when you were a baby clearly.” “When the doctor said brains she thought he said trains and said we will take the last one.” “You are a real smart one. You spent 30 bucks walked away in profit and trying to talk about we are the scammers. Go look in the mirror and do some reflection on life for once.” “Thats how little you understand the token.” “It puts money back in YOUR pocket if you hold it.”

Beyond terrible. Ever time that I tried logging in, it says that’s my email and password are incorrect. So I reset my password and the stupid system keeps saying it’s incorrect. I always memorized my login information and I have auto save passwords on. What a waste of my time.

They've rejected my redemption attempts and emailed for more info. I provided exactly what they asked, in the mean time played more and submitted another redemption. This morning I get an email saying my statements don't match the card numbers (duh, they're virtual cards. Which i sent pictures of as asked prior along with screenshots of the deposits i made in my transaction history). Now just in time for the weekend they've locked me out of my account and haven't responded to email since 6 am. I had a 350 redemption pending as well as a balance of over 250.... guess since I only deposited $30 they're not gonna pay me what I won.

I only spent about $300 on this site, I submitted my first redemption where I won a little over $100. Well come today I check my email, my redemption was rejected and my account was permanently closed, they are refunding my purchases but are not paying out my winnings. Stay away from this casino there are better ones out there that won't keep your money when you win. If they had closed my account and paid out my winnings fair enough but to steal my winnings is ridiculous. Update: While I was promised a refund, Scrooge Casino refused to respond to my emails and inquiries as to why my account was closed. They only responded and sent my refund when I threatened to chargeback my purchases. Update: Scrooge Casino attempted to strike down my review which only contained true information citing defamatory content. Keep that in mind when you only see positive reviews here.

I win $2000 from a $20 pack. They ask for more information with my debit card. I said I didn’t own one of the cards anymore but found the card and sent what they ask for. Before reading on.. I have talk to support and been rude to the other support like DraftKings, fanduel, coinbase etc. not one of them weren’t rude back to me and they kept it professional but they understand why I was upset unlike Scrooge casino support. “C*ck roaches” well c*ck roaches Scrooge better pay my money back like you said. Keep to your words and next time be professional. I can be rude, I’m a customer. I want what I won and tried logging in and got upset on why they blocked my account. My conversation with them. Of course I’m going to be rude. They blocked me from logging in. Scrooge LLC 7:35 AM to me v We are refunding your purchases. Not only did you tell us a card didn't belong to us, you cursed at us, then began to make defamatory claims against us on other sites. You are permanently banned from our site. me 8:42 AM to Scrooge v I'm taking your word for it and I'll be waiting on it. You guys aren't the only casino sites online. You're just the only site that trick people thinking they can withdrawal right away. I bought and won fair and square. Just admit you didn't want pay the $2000 when I won more then I bought. ... S Scrooge LLC 9:06 AM to me v Has nothing to do with the truth. Next time on any other site you play on be courteous, be kind to staff. Don't treat people like c**k roaches . You are banned because you admitted you used cards that were not yours and treated our staff inappropriately. This violates our TOS. ... me 9:20 AM to Scrooge v I said I didn't have one of the card anymore. I don't care about returning to the site. I just ask reimbursement. Other online sites or support for any other would respond professionally and would not use words like "c**k roaches". You said you were going to pay me for my purchase so be professional and do so please and thank you I won more than I deposited. They didn’t want to pay and said they’re returning what I bought. If I don’t get a reimbursement, it just mean Scrooge lives up to its name and it’s a scam site because they never wanted to pay. To Scrooge, say whatever floats your boat. I won’t recommend anyone playing in this website. Support uses word like c0ckroach. Every other support i talked to in my life, they were professional. Read the other comments on here. I’m not the only one Scrooge support didn’t keep professional.

I signed up and was given 100 tokens = $1 not much of a bonus but I was interested in the site already so I played. They advertise it's always free to win our sweepstakes. Because if not they wouldn't really be sweepstakes. Anyway I played the first slot I tried and ended up winning. My kyc was already verified so I tried to withdraw 500$ they sent me an email saying my request was rejected. Then blocked me from their site. I finally reached someone on their info email address when I said I had put a review on this site and was told they probably suspended my account until they request additional documents from me. How can you do that if you block me. Was also told I would be banned if I give a bad review on here. you already banned me refused to honor my winnings and refuse to discuss anything about it with me. But I took the review down and returned 2 more emails to them and of course now I am posting it again. They are liars. If you win they basically hang up on you and block you so you have no chance to even find out what the deal is. You are a u.s. casino. You should act like it. Also a sweepstakes casino so honor what you say. I making up some b.s. like third rate offshore casinos is more favorable than just being hung up on. That's so disrespectful. I have screenshots of everything. Wish I could post on here.

The only way this slaughter house has 4.5 rating is by being bought!! The only thing right about this scam house is the name!! I have spent over $600 since i signed up 5 weeks ago and have not even won a feature. I have played 25% of the slots and absolutely dead spins. You can spin over 30 times and not hit a penny!! I play at 5 places on line regularly. Sometimes thousands a week. I have played at everyone i know of that is allowed in my state which is close to 20 sc casinos and this is by far the greediest place i have ever played!! And that is bad if you are familiar with some of them. You wont get another dime from me so get bent scrooge. Your name is perfect!!

For anyone on the fence here you go...this is a good example of what a posted about. They turned my criticism of their site around and made it look like It was my fault that their casino has serious issues. Can you also sense the rude and condescending tone in the reps reply? I felt that they would try to lie about the payouts and deposits and the play so i downloaded all of my transactions for proof. The rep straight out lied or cant do simple math. But of course the Big proof that their site is shady is the fact that they booted me from their site for calling them out on it. Please, if you like your money dont play on Scrooge Casino because you wont have it long if you do. Im in the process of fiiling a complaint with the Federal Trade Commission and The South Dakota Gaming Authority and i will keep you posted on my progress. I have been playing on Scrooge for awhile now and I play everyday and deposit constantly. At first everything seems ok, If I had over time deposited say $200 I could reasonably expect maybe $100 back in redemptions and that was ok I have alot of fun playing their games. But for the last say 3 months it has gone from 1 of my favorite places to play to just a money dumping nightmare. For example since my last redemption I have deposited well over $300 and I can barely even get into a bonus round much less in a position to redeem anything. The daily wheel in the beginning would give you a decent amount os ST on the high risk wheel about 75% of the time but now in say the last 3 to 4 weeks ive only won twice. Long review I know but theres more. They give bi-monthly reviews of your account and award free ST according to their unknown computations so me..daily player, daily depositor, depositing over $300 since my last account review I get $12.50 for my patronage...PATHETIC. Their facebook rewards are weak when given and by the time you enter the code the rewards have already been claimed. And if ALL THAT isnt bad enough the worst thing about them is their mostly rude Customer Service Reps. Seriously....they are rude as hell and of course when you bring any kind of complaint to their attention its YOUR FAULT ACCORDING TO THEM AND MAYBE YOU SHOULD TAKE A BREAK FROM PLAYING and then they msg you the process of taking a break. In short I would just stay away from this site!!!! With all of the other sites out there and new ones popping up everyday it wont be long before they shut down anyway unless they change how they do business. THEIR US TRUTH IN THEIR NAME AND IT SAYS IT ALL.