Scotts Lawn and Garden ProductsReviews of scotts.com

Corporate thieves and environmental vandals. My Scott’s fertiliser spreader will no longer work as a wheel has fallen off and appears to be unrepairable. The failure has occurred because Scott’s have used untreated very thin mild steel to make the drive mechanism. Scott’s should know that untreated mild steel and very corrosive fertiliser do not work well together. As a loyal fan of Scott’s products for more than 40 years I now realise that Scott’s have joined those corporates who use very poor unsuitable material where it can’t be seen. It makes me wonder what poisonous materials they mix with their garden products!

I bought this product ( Scotts® Turf Builder® Weed & Feed₅) to weed and feed my lawn and it is totally garbage. I followed the instructions for the application very carefully ( when to apply it, how to apply it and how to water it ). It did absolutely nothing except that it produced more weeds and the orange pellets are still visible. Avoid at all cost !!!

Scott's Bonus S product killed my beautiful St Augustine lawn in the spring of 2023. The Scott's representative told me that the formula had been changed and failed, resulting in dead lawns in some southern states. She offered repayment of the cost of the product itself and immediately sent me a check for $75. This spring I posted a bad review of their product, warning others that the once healthy and beautiful St Augustine grass covering my yard, died after using their product and that the yard was now nothing but weeds! Upon seeing the bad review, Scott's contacted me, offering me $300 for damages and asked that I sign a confidentiality agreement. I asked for replacement cost of my sod instead. They asked that I secure two sod estimates and provide them with photos. I did so. Upon receiving the requested information, they contacted me again, saying they were prepared to pay only $300 as previously offered, based on the information they received. The photos I provided to them were time-stamped and clearly documented the damage to my lawn caused by their product. The estimates were provided by reputable suppliers of sod and included the cost of the sod itself with no allowance for labor. I refused their $300 offer and was advised that the case would be turned over to their "insurance company", Sedgwick, which as it turns out, is a third party administrator, representing companies such as Target, AT&T and, I think, Walmart. Sedgwick just notified me that the claim was denied and, get this, Scott's has now also denied any admission of fault, stating that there is nothing wrong with the product. This is contradictory to the information that they volunteered to me in our earlier conversations. Has anyone else had similar experiences with Scott's? If so, please begin spreading the word, offering reviews at every given opportunity. People need to know that a company we've looked to for years as the answer to our lawn and gardening needs, can no longer be trusted.

not good they keep mixing the seed with some cheap crap then when it gets sunburn it doesnt grow back even when watered properly for those conditions. the products they make are weak and the directions are very vague the weed and feed says as per the safety it could only be used legally a few times a year but i have to use this thing every 6 weeks for it to be effective so it sucks their products are very weak no good I have been using this for 8 years i will now abandon this product.

I set up an on-line annual account with Scotts.com and then called to confirm. Was confirmed order went through and said they would begin sending me the products in September. Called today 9/13 to see when they will be shipping my Fall application and I was told my account was cancelled with no explanation as to why. When I spoke to a customer service manager I got no help. I will never buy a Scotts product again.

1. Seven boxes each weighing 40-50 lbs arrived last week instead of 2bags for the Fall Application. 2. After some back and forth and 2 sets of return labels I was told UPS would pick them up. 3. I threw out my back which had been fused surgically dragging the boxes under cover to keep them dry. 4. UPS never showed up and said no pick up had been scheduled. They told me I had to take the 7 boxes to one of their stores. 5. I threw my back out a 2nd time lifting the boxes in and out of my car. 6. The only response from Scotts was asking me what more they could do for me. I think they meant TO me. Pathetic customer service.

I’ve had a lawn care company for 16 years. Thought I’d save time and get grass seed at Costco since I was there. Worst seed I’ve ever tried and I’ve used a few. Contacted customer service and they don’t stand behind their product. Bottom line garbage product and garbage customer service. If you want results use what the sod farmers and seed farmers use. DLF PICKSEED TURF is by far a better product. 10 times better quality. I’ll never use any Scott’s products again in my lifetime

Horrible customer service experience happening right now that's been going on for almost 4 months. Grass seed didn't respond the way it said it would following all directions. Took them up on their "No Quibble" guarantee. What a nightmare. After suggesting I did something wrong, they went a ahead and sent out a check after receiving all my receipts. That was in April. My check evidently got lost in the mail. After telling me they have to wait 30 days to make sure the check wasn't cashed, when 30 days was up they said now they have to wait for confirmation of the voided check which will take 2 more weeks. Then they said they would send it out after that. I don't trust that I will get the check in the mail and asked if they can send it electronically and they obliged. I just wish they would've done that in the first place...