Scottish KiltReviews of scottishkiltshop.com

Company is doing fraud by sending poor quality product.

Kilt arrived and the tartan looked nothing like the image online. The kilt was cheap but it also felt horrible, and it was made in Bangladesh and not the US as stated. When I asked how to get a refund they replied several times with a generic message stating that "quality is of the utmost importance and if I have any further queries not to hesitate to contact them..."

Ordered a Hybrid Kilt in the very beginning of March... Three weeks later they said it was being sewn... Two weeks after that it was that they were short that tartan (Gordon)... Later it was being done again and would take 2-3 weeks... Here it is literally over a sixth of a year. I want a refund. I want my order#140006842 completely refunded. Still waiting. Pretty much going to go to the BBB and figure out how to file against them. And they respond only after a week or so. Two months of life wasted. Meantime I got three kilts from USA kilts within days. Also notice how all the good reviews seem to be written by their Indian call waiting center...

I ordered a kilt from this company, but since they didn't have measuring instructions, I sent in the measurements I use for pants. My fault, but they could have easily posted something on the product page about how to measure for a kilt. The package I received said that I would get a full refund if I sent it back in its original packaging, which I did, and at my own expense. Several days later, I received an email stating that I was not entitled to a refund, but that they would give me a 40% discount on a new product. When I received the coupon, but it was for $20. That is NOT a 40% for the item I purchased, which was $100. Let alone the full refund that they originally promised. I tried calling their support number, but they are ALWAYS CLOSED. They have posted business hours, but apparently they don't pick up the phone. DO NOT do business with this company. They are dishonest and evasive! I've spent $140 with them, and I literally have NOTHING to show for it.

I wish I had found this site before purchasing from scottishkiltshop.com. I waited 4 weeks before emailing about the status of my order. When that went unanswered, I proceeded to try phone, Live chat through their website, and the email address I found for them through PayPal. No response. Because my event had passed and I purchased elsewhere, I canceled my order through email and THE NEXT DAY they shipped it. Still no response to ANY of the ways I have tried contacting them to make this right. I haven’t even opened the package because I want to return it, so I can’t speak to the quality of the product, but no product is worth dealing with this complete lack of customer service. Edited to add: The below reply from the shop is THE ONLY non-automated communication I have received from them, despite multiple attempts over the past 10 days to contact them. Perhaps if they’d given me this information when I first reached out, I would have a different opinion of them. However, that this is how I have been able to finally garner their attention speaks volumes as to how much they care about customers vs. money.

Absolute garbage, the shoes have a kitchen sponge for a sole and one they get yout money you never hear from them again. No shipping updates, no answer from customer service about returns. It came in a plastic bag from pakistan and smelled awful. DO NOT BUY

I made an order and warn the same day the measure wasn't right. So, they told me : send us the right measure and we will make it. In fact, they made it with the wrong measure and send it anyway. I've lost 121€