Kaplan Schweser Reviews | Read Customer Reviews of schweser.com

Kaplan Schweser Reviews | Read Customer Reviews of schweser.com

Kaplan Schweser reviews

Showing 114 reviews with 1 star · Clear filters

Stephen C.
May 18, 2021
Awful website
Absolutely criminal to charge as much money as they do, not communicate with users, and then have their product be rendered utterly useless the week of an exam. I truly think it is criminal and they should refund all current users.
Response from Kaplan SchweserMay 20, 2021
Hello Stephen, Thank you for your feedback and I am genuinely sorry about the disruption to your exam preparation. We have recently been experiencing an increased load to our customer facing applications and underlying infrastructure. This unexpected load has caused disruptions to some of the platforms. Our technology teams have done the necessary analysis to understand the root cause and have taken immediate steps to address the situation. We sincerely apologize for any inconvenience this may have caused. Thank you, Jennifer Kaplan Customer Support
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Michael M.
May 18, 2021
Online study platform never works
Online study platform never works. Would not recommend to any CFA candidate. Refunded and will be using other prep providers for future exams. Material was great for prior exam before platform issues. Too bad the material is useless if it wont load.
Response from Kaplan SchweserMay 20, 2021
Hello Michael, Thank you for your feedback and I am genuinely sorry about the disruption to your studies. We have recently been experiencing an increased load to our customer facing applications and underlying infrastructure. This unexpected load has caused disruptions to some of the platforms. Our technology teams have done the necessary analysis to understand the root cause and have taken immediate steps to address the situation. We sincerely apologize for any inconvenience this may have caused. Thank you, Jennifer Kaplan Customer Support
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Thomas
May 18, 2021
Site is down!
Site is down and poor contact to the service!
Response from Kaplan SchweserMay 20, 2021
Hi Thomas, Thank you for your comments. We have recently been experiencing an increased load to our customer facing applications and underlying infrastructure. This unexpected load has caused disruptions to some of the platforms. Our technology teams have done the necessary analysis to understand the root cause and have taken immediate steps to address the situation. We sincerely apologize for any inconvenience this may have caused. Thank you, Jennifer Kaplan Customer Support
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Julian
May 18, 2021
Completely unacceptable
Completely unacceptable. Website has been down or very slow for days just the week before the exam. Currently, there is no way to take mock exams or to review any material. 0 customer service despite the price paid. Avoid at all cost.
Response from Kaplan SchweserMay 20, 2021
Hello Julian, Thank you for your feedback and I am genuinely sorry about the disruption to your exam preparation. We have recently been experiencing an increased load to our customer facing applications and underlying infrastructure. This unexpected load has caused disruptions to some of the platforms. Our technology teams have done the necessary analysis to understand the root cause and have taken immediate steps to address the situation. We sincerely apologize for any inconvenience this may have caused. Thank you, Jennifer Kaplan Customer Support
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Simon M.
May 18, 2021
Awful Learning Management System
The Learning Management System has been down for quite a considerable amount of time over the past several days and given that the CFA exams are in the next week, this is hugely disappointing and will negatively affect candidates who may sacrificied a lot. I will definitely not be recommending Kaplan in the future
Response from Kaplan SchweserMay 20, 2021
Hi Simon, Thank you for your comments and I am sorry about the disruption to your exam preparation. We have recently been experiencing an increased load to our customer facing applications and underlying infrastructure. This unexpected load has caused disruptions to some of the platforms. Our technology teams have done the necessary analysis to understand the root cause and have taken immediate steps to address the situation. We sincerely apologize for any inconvenience this may have caused. Thank you, Jennifer Kaplan Customer Support
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Joseph B.
May 18, 2021
Unacceptable
The site is down constantly and its been this way for the last 2 weeks, this is unacceptable
Response from Kaplan SchweserMay 20, 2021
Hello Joseph, Thank you for your feedback and I am genuinely sorry about the disruption to your exam preparation. We have recently been experiencing an increased load to our customer facing applications and underlying infrastructure. This unexpected load has caused disruptions to some of the platforms. Our technology teams have done the necessary analysis to understand the root cause and have taken immediate steps to address the situation. We sincerely apologize for any inconvenience this may have caused. Thank you, Jennifer Kaplan Customer Support
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Craig M.
May 18, 2021
Website does not work
The website is down a week before my CFA level 2 exam. As you’d imagine, one might want to study a week before an exam. Totally unacceptable.
Response from Kaplan SchweserMay 25, 2021
Hi Craig, We apologize for the experience you have had with our systems. We’ve recently experienced intermittent learning management system outages. The issues have now been resolved. We take this very seriously and would like the opportunity to chat with you. If you would like to talk with us, please email me at [email protected]. Joyce Schnur SVP Kaplan Business and Finance Programs
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Olly K.
May 18, 2021
Website keeps crashing
Website keeps crashing. Unacceptable 10 days before the CFA exam.
Response from Kaplan SchweserMay 25, 2021
Hi Olly, We apologize for the experience you have had with our systems. We’ve recently experienced intermittent learning management system outages. The issues have now been resolved. We take this very seriously and would like the opportunity to chat with you. If you would like to talk with us, please email me at [email protected]. Joyce Schnur SVP Kaplan Business and Finance Programs
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