Kaplan Schweser Reviews | Read Customer Reviews of schweser.com

Kaplan Schweser Reviews | Read Customer Reviews of schweser.com

Kaplan Schweser reviews

Showing 114 reviews with 1 star · Clear filters

Madison L.
May 19, 2021
Disaster.
I am less than a week from my exam, and the site is crashing roughly every other hour. Kaplan has done nothing by means of remediating the situation, other than one tweet yesterday saying “we are so sorry” Panicking? Understatement of how I’m feeling.
Response from Kaplan SchweserMay 20, 2021
Hi Madison, Thank you for your feedback and I am terribly sorry about your recent experience and the stress it has caused. We have recently been experiencing an increased load to our customer facing applications and underlying infrastructure. This unexpected load has caused disruptions to some of the platforms. Our technology teams have done the necessary analysis to understand the root cause and have taken immediate steps to address the situation. We sincerely apologize for any inconvenience this may have caused. Thank you, Jennifer Kaplan Customer Support
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Jason
May 19, 2021
Site has been going down for weeks…
Site has been going down for weeks right before the exams... wow. It’s weeks! Not a few days. Avoid this platform if you don’t want to end up stuck in the most crucial time.
Response from Kaplan SchweserMay 25, 2021
Hi Jason, We apologize for the experience you have had with our systems. We’ve recently experienced intermittent learning management system outages. The issues have now been resolved. We take this very seriously and would like the opportunity to chat with you. If you would like to talk with us, please email me at [email protected]. Joyce Schnur SVP Kaplan Business and Finance Programs
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Clément
May 19, 2021
Website always down the days before…
Website always down the days before exam day, do not buy!
Response from Kaplan SchweserMay 25, 2021
Hello Thomas, We apologize for the experience you have had with our systems. We’ve recently experienced intermittent learning management system outages. The issues have now been resolved. We take this very seriously and would like the opportunity to chat with you. If you would like to talk with us, please email me at [email protected]. Joyce Schnur SVP Kaplan Business and Finance Programs
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Chris C.
May 19, 2021
DO NOT BUY THIS PRODUCT
DO NOT BUY THIS PRODUCT. Site is always down
Response from Kaplan SchweserMay 20, 2021
Hello Chris, We have recently been experiencing an increased load to our customer facing applications and underlying infrastructure. This unexpected load has caused disruptions to some of the platforms. Our technology teams have done the necessary analysis to understand the root cause and have taken immediate steps to address the situation. We sincerely apologize for any inconvenience this may have caused. Thank you, Jennifer Kaplan Customer Support
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Kristina F.
May 18, 2021
Barely Functional at Crucial Time
Website started crashing on the last few weekends, and now with the exam a week away it seems to crash hourly. Tech support does not reply to emails anymore. All mock exam, practice exam, and and q bank questions are online. I really can’t think of another way to put this, but Kaplan is massively screwing over everyone who bought this product. The only way I see for them to rectify this situation is to email people PDFs of all practice question materials if they can’t figure out how to keep their network up.
Response from Kaplan SchweserMay 20, 2021
Hello Kristina, Thank you for your comments and I am terribly sorry about the disruption to your studies. We have recently been experiencing an increased load to our customer facing applications and underlying infrastructure. This unexpected load has caused disruptions to some of the platforms. Our technology teams have done the necessary analysis to understand the root cause and have taken immediate steps to address the situation. We sincerely apologize for any inconvenience this may have caused. Thank you, Jennifer Kaplan Customer Support
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O. M.
May 18, 2021
Website down in the weeks leading up to exam
Failing their clients in the most crucial time, wow.
Response from Kaplan SchweserMay 20, 2021
Thank you for your feedback regarding your experience. We have recently been experiencing an increased load to our customer facing applications and underlying infrastructure. This unexpected load has caused disruptions to some of the platforms. Our technology teams have done the necessary analysis to understand the root cause and have taken immediate steps to address the situation. We sincerely apologize for any inconvenience this may have caused. Thank you, Jennifer Kaplan Customer Support
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Sam
May 18, 2021
Persistent system crashes and lag - not fit for purpose
Platform/website is frequently down (often for 5/6 hour periods at a time), and when it is "working", lags terribly and often requires you end up having to refresh the page/log in and out multiple times to fix (which when doing a timed-exam, completely defeats the point). Unfortunately not just a one-off, happened countless times in the build up to the 2021 May exam. Just take a quick look at the recent reviews here or Reddit/Twitter and you will see the same comment from hundreds of other users. Sunday is particularly notorious (I personally have not had a Sunday without issue in last month - if you are taking the exam whilst working, this is of course one of only two days you actually have a decent amount of time to dedicate to studying...) It's a shame, because the content is decent and if the website actually worked, I'd probably give it 4 or 5 stars. Unfortunately, given it is not fit for purpose, have to give 1 star.
Response from Kaplan SchweserMay 20, 2021
Hello Sam, Thank you for your feedback and I am genuinely sorry about the disruption to your exam preparation. We have recently been experiencing an increased load to our customer facing applications and underlying infrastructure. This unexpected load has caused disruptions to some of the platforms. Our technology teams have done the necessary analysis to understand the root cause and have taken immediate steps to address the situation. We sincerely apologize for any inconvenience this may have caused. Thank you, Jennifer Kaplan Customer Support
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Cooper I.
May 18, 2021
Do Not Use
Site consistently crashed during the crucial last 3 weeks before my exam. No customer support on the weekends. For those of us with busy jobs this is the time we study the most. These issues affected my performance on the exam in a very negative way. Will be asking for a refund. Do not use
Response from Kaplan SchweserMay 20, 2021
Hello Cooper, Thank you for your feedback and I am genuinely sorry about the disruption to your exam preparation. We have recently been experiencing an increased load to our customer facing applications and underlying infrastructure. This unexpected load has caused disruptions to some of the platforms. Our technology teams have done the necessary analysis to understand the root cause and have taken immediate steps to address the situation. We sincerely apologize for any inconvenience this may have caused. Thank you, Jennifer Kaplan Customer Support
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