Kaplan Schweser Reviews | Read Customer Reviews of schweser.com

Kaplan Schweser Reviews | Read Customer Reviews of schweser.com

Kaplan Schweser reviews

Showing 42 reviews with 2 stars · Clear filters

Auyon
Feb 23, 2021
Disappointing customer service
I've been trying to reach kaplan support via email for more than 10 days, with multiple follow-ups, with no response. Kaplan charges the same (high) price of $799 for both its in-person and virtual 3-day review workshop for CFA level 2. This makes absolutely no sense. Obviously, the in-person setting is better that's why most people would choose that. The Washington DC (where i live) review class in May 2021 (my exam is end of May) got cancelled, so now I'm forced to choose between a virtual live class and an in-person live class in NY. As a repeat customer for Kaplan, I am very disappointed and I was also shot down when I requested a discount for the (less ideal but same priced) virtual class. I hope Kaplan actually sees this and responds.
Response from Kaplan SchweserFeb 23, 2021
Hi Auyon, Thank you for your feedback regarding your experience with Kaplan. I am sorry to hear you are disappointed with the pricing and options for our packages. A Customer Support Specialist will be reaching out to you to discuss this in further detail shortly as your success is important to us. Thank you, Kaplan Customer Support Abby
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Brett
Feb 22, 2021
Content good company not
I registered for one of their online seminars and the morning of the seminar they sent a promotional email advertising the course for 50% cheaper. They would not give me a refund, basically punishing people for planning and booking early. Instructor was good and overall their content is fine, company not as much.
Response from Kaplan SchweserFeb 26, 2021
Hello Brett, Thank you for taking the time to provide feedback on your Kaplan materials. I see you had enrolled through the CFA Society of TX website receiving their discount. We are not able to stack discounts but can apply different promotions at your request. I will have one of our customer support agents reach out to gather additional information in regards to applying a different promotion shortly. We appreciate your business and are here to help. Thank you, Alicia Kaplan Customer Support
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Anonymous
Feb 22, 2021
I have not sat for the exam yet
I have not sat for the exam yet, but i have found the video lectures and weekly lessons highly repetitive and too high level compared to the readings and practice exams. The practice questions on the cfa institute website also seem to have a completely different focus than the q-bank. Probably explains why i walked out of the exam last year wondering if i had even studied for the right exam, or had simply walked into the wrong one.
Response from Kaplan SchweserFeb 24, 2021
Hi, thanks for your feedback. I am sorry to hear your experience with the CFA prep product was unsatisfactory. We at Kaplan Schweser pride ourselves in providing the most accurate prep materials that we can. -Raul Kaplan Customer Support
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CM
Feb 22, 2021
I paid for in person class and was…
I paid for in person class and was given online access due to covid. It’s not what I paid for and there was no option to be partially refunded.
Response from Kaplan SchweserFeb 25, 2021
Hello CM, Thank you for taking the time to provide feedback in regards to your Kaplan materials. I see you have been studying with us for a while and would like to thank you and express our appreciation for your ongoing support. I see that you had unfortunately been affected by us having to change our live class format to a Live Online format due to Covid safety concerns. A Customer Support Representative will be contacting you shortly to discuss additional options to ensure you have everything you are needing to be successful in your studies. Thank you, Alicia Kaplan Customer Support
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phd M.
Nov 26, 2020
Poor Quality
I have a PhD in mathematics and have been lecturing at Ivy League colleges. I really feel sorry for all people reading the quantitative part of the Kaplan Schweser notes. It’s only Highschool probability and statistics but it is written in such a way that only from these notes it is completely incomprehensible. The number of typos in the mathematical formula is high, that I begin to doubt the author understands the topics. You cannot miss so many mistakes and inconsistencies. Looks like a lot of the mathematical concepts were copy and paste together. Sometimes concepts are used but only pages later introduced. Will reader cost a lot of time to figure out that they actually did understand the concepts but it all does not make sense because of the typos. Hope the other parts of the notes that I am not familiar with are better.
Response from Kaplan SchweserFeb 22, 2021
Thank you for your feedback regarding your Schweser Notes study materials. I apologize you are not pleased with the materials as the Schweser Notes and will pass this feedback along to the product developers. The Schweser Notes have been one of our top-rated products for many years though we do understand individuals have different preferred ways of learning. If you could provide an internal identifier such as your order number or email address, one of our Customer Support Leaders can contact you to discuss your concerns. We appreciate your business and value your feedback. Thank you, Alicia Kaplan Customer Support
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Nope
Feb 26, 2020
Constant emails trying to up-sell…
Constant emails trying to up-sell beyond irritating.. feels like you are dealing with a slick, used car salesmen
Response from Kaplan SchweserFeb 27, 2020
Nope, I am sorry your experience with Kaplan was not what you were looking for. Becky
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Ahmed H.
Feb 25, 2020
Not too focused and not spent a proper…
Not too focused and not spent a proper time prep candidates during the virtual class. He is too concerned about his time not to cross 2:45 HRS. The instructor Not even spent anytime during the weekdays to have extra recordings. Really too bad Kaplan
Response from Kaplan SchweserFeb 25, 2020
Hi Ahmed, Thank you for the feedback. I am sorry that the online class did not meet your expectations. Thank you for studying with Kaplan. Becky
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Gur
Feb 25, 2020
Over rated
Over rated, over priced and limited explanation provided in videos.
Response from Kaplan SchweserFeb 28, 2020
Hello Gur. Thank you for taking the time to share your feedback on our CFA study products. Our Video Lectures are intended to be a companion product to our Weekly Classes and SchweserNotes books. The videos are not intended to be a self-standing study tool. Many of our students do find these videos helpful in conjunction with our other study products. We are happy to continue this conversation with you and help to improve your experience. Please reach out to us at 877-311-9770 or by email at [email protected] for further assistance.
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