Samantha S.
Disgusted
Very upset with my experience so far. I paid for the premium package to study for my level 1 of the FRM. I spent over $800 on this package and I cannot even access the course materials to begin studying! Its been 2 weeks and the FRM is in May! I need to start studying ASAP and I expected so much better from this company especially when I paid such a premium for the course materials. Customer service keeps telling me the release is delayed which is nonsense because there are people that have been studying for weeks now! If this continues I will write a horrific review and report his company to the BBB. When you pay this price for materials that are the equivalent or half of some peoples rent per month I would think that this company would take things a lot more seriously. Unacceptable
Response from Kaplan SchweserJan 31, 2022
Hello Samantha, Thank you for taking the time to leave a review regarding your Kaplan materials. I am sorry to hear your frustration with the course you have enrolled in. There have been delays with our FRM content but we are working to get all of the tools released as quickly as possible. If you could please provide an order number we would like to have one of our Senior Team members reach out to assist. Thank you again for taking the time to leave a review, we look forward to hearing from you soon. Emily



