Den
Could not get materials after payment
I confirm the information below that the Kaplan simply disappeared after paying for the course. My order ID is 23626678 I paid for the CFA Level II premium package on January 21st, today is February 2nd - I still don't have access to the materials - it's simply impossible to contact the support service - two messages in the feedback form on the site and four emails to "staff..." but they just don't answer. As a result, I am in a stalemate - I cannot start studying due to the lack of materials and I cannot purchase them from another provider, because I don’t understand whether Kaplan will return the money to me or they will think of giving me access in a few more weeks :) seeing the large number of positive reviews here, I assume that they promptly process only applications from the United States, since there is the largest number of students and among them it is important to maintain a reputation to the detriment of other countries. it's just flawed. Kaplan positioned themselves as the best CFA materials provider but ultimately not be able to discipline their own support and accounting departments.
Response from Kaplan SchweserFeb 2, 2021
Hello Den, Thank you for your feedback regarding your experience with Kaplan. I apologize for the intolerable level of service you received; it is certainly not a reflection how Kaplan values all of our customers. A poor customer experience is the exact opposite of what we pride ourselves on. Unfortunately we are experiencing high contact volumes leading to a delay in response times and we are quickly taking action to improve our level of service. The hold on your materials has been released and a 20% discount has been applied to your purchase. We very much appreciate your business and hope that you will remain a valued customer. Thank you, Jennifer Kaplan Customer Support