Kaplan Schweser Reviews | Read Customer Reviews of schweser.com

Kaplan Schweser Reviews | Read Customer Reviews of schweser.com

Kaplan Schweser reviews

Showing 114 reviews with 1 star · Clear filters

Maria F.
Mar 2, 2021
bad client service
bad client service, not very helpful, some material is irrelevant, not time efficient, the format of the exam has changed but not the service you offer... would not recomend for the price
Response from Kaplan SchweserMar 16, 2021
Hello Maria, Thank you for providing feedback regarding your Kaplan experience. You are a valued customer and I'm genuinely sorry your experience was not a more positive one and you were unhappy with the course. A Sr Customer Support Agent will contact you today to help you...we may be able to offer suggestions to help you use the course in a way that aligns with the format of the exam. Thank you, Alicia Kaplan Customer Support
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Aidan
Mar 2, 2021
Your customer service was appalling
Your customer service was appalling. I was extremely disappointed and will reconsider who I get exam prep from in future
Response from Kaplan SchweserMar 16, 2021
Hi Aidan, Thank you for providing feedback regarding your Kaplan experience. You are a valued customer and I'm genuinely sorry your experience was not a more positive one. We are quickly taking action to add resources to our Customer Support team. A Customer Support Agent will contact you today to help you. Thank you, Jennifer Kaplan Customer Support
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Douglas
Mar 1, 2021
Unable to help me with any of my…
Unable to help me with any of my requests
Response from Kaplan SchweserMar 16, 2021
Hi Doug, Thank you for providing feedback regarding your Kaplan experience. A Customer Support Agent will contact you to answer your questions and assist you. Thank you, Jennifer Kaplan Customer Support
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James
Mar 1, 2021
You literally never responded to my…
You literally never responded to my question
Response from Kaplan SchweserMar 16, 2021
Hi James, Thank you for providing feedback regarding your Kaplan experience. We sent you an email on 03/09 and I'm sorry we were delayed in replying to your inquiry. A Senior Customer Support Agent will contact you to follow-up and make sure your questions were answered. Thank you, Jennifer Kaplan Customer Support
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Igor
Feb 23, 2021
Did not cover topics well
Did not cover topics well, I was above 70% on practice questions for each topic but still not even close to passing level 3 exam. Had much better experience with another provider on level 2. Also, I sent an email regarding so called "pass guarantee" 5 days ago and still didn't receive any answer.
Response from Kaplan SchweserFeb 25, 2021
Hello Igor, Thank you for your feedback regarding your experience with Kaplan. I am sorry to hear you feel the study materials were not efficient for taking the exam. A Senior Support Specialist will be reaching out to you to discuss this in further detail shortly as your success is important to us. Thank you, Kaplan Customer Support Alicia
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Robert
Feb 22, 2021
Everything was terrible
Everything was terrible. Didn’t receive half of what I paid for and no refund.
Response from Kaplan SchweserFeb 25, 2021
Hello Robert, Thank you for taking the time to provide feedback in regards to your Kaplan materials. I see you have been studying with us for a while and would like to thank you and express our appreciation for your ongoing support. I see that you had unfortunately been affected by us having to change our live class format to a Live Online format due to Covid safety concerns. I see we had also offered the Live On-Line Master Class to help ensure you received all you needed to be successful in your studies. I am sorry to hear you are not happy with the materials. A Customer Support Representative will be contacting you today to discuss additional options to ensure you have everything you are needing to be successful in your studies. Thank you, Alicia Kaplan Customer Support
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CY
Feb 22, 2021
Useless for real test.
Useless for real test.
Response from Kaplan SchweserFeb 23, 2021
Hello CY, Thank you for your feedback regarding your experience with Kaplan. I am sorry to hear you feel the study materials were not efficient for taking the exam. A Senior Support Specialist will be reaching out to you to discuss this in further detail shortly as your success is important to us. Thank you, Kaplan Customer Support Alicia
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Michael
Feb 19, 2021
Never received service I paid for
I paid $600 for in person review, this was provided online due to COVID. When it came time for the class to be held online my account would not allow me to access the live stream. I reached out to resolve the issue and was told that the review sessions would be archived since I did not have access at the scheduled time. After contacting support I still never received access. I paid $600 and Kaplan provided me with nothing.
Response from Kaplan SchweserFeb 19, 2021
Hello Michael, Thank you for taking the time to provide feedback regarding your CFA study materials. I apologize for the ongoing issues accessing your Live Online Review Class Archives. We will be having one of our support representatives be in contact with you today to resolve the issue. We take great pride in our study materials and want to ensure you are satisfied with your experience with Kaplan. We truly appreciate your choosing Kaplan for your studies and will be in contact with you shortly to ensure you are able to access your materials. Thank you, Alicia Kaplan Customer Support
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