Richard S.
No call back - Poor Communication
I am a tour guide and received a call from my company that they were desperate for my help to do a tour for a large group next week in Miami. I called Schweiger Dermatology asking if they felt I could do the tour the same day that I was to have stitches removed that morning. I explained to the representative on the phone I was taking blood thinners. I told the representative that I needed an answer sometime that day. I didn't need to apeak with the doctor... even a medical technician, a PA or simply the front desk would be fine. They did everything they could not to allow me to speak with someone at the Del Ray Beach office. They said I would get a call back. That did not happen. My company could not take a chance on not having a guide so they ended up having to train and hire someone else. I simply would not know the answer to my question. This request to get a call back (although not as immediate) has happened before. The call was not returned. I feel Schweiger Dermatology has gotten too big, too impersonal and too corporate to care about the individual's needs.