SchoolsFirst Federal Credit UnionReviews of schoolsfirstfcu.org

I have had 2 separate mortgages with Schools and both my children have mortgages with them. They USED to be wonderful before they became Schools 1st and the mortgage department changed. EVERY year they threaten me for proof of insurance even though I have uploaded the information to them through there portal and I have to call and speak to a representative. Recently I had to update my contact info which was correct on my cking/savings with them but not on the mortgage site. It would NOT let me do it online, so I called and spoke to a very nice representative but was told I had to MAIL in the request to update my info. I did as requested and received a letter back (2 months later) saying I also needed to attach a copy of my I.D. and told that I could just update it online. Do they even know there own policies? It does not let you do that unless you have a current phone # listed on your mortgage acct. I have previously recommended them to other but will never use them for a mortgage in the future nor recommend them to anyone. They have really gone downhill in customer service for mortgages.

Schools first is not at all easy to work with. Their webpage is archaic and impossible to fathom. I came to Schools First from their merger with Schools Financial and I’m not at all happy with the arrangement. It’s a huge step down from the great service and easy to use webpage I’m used to. Then there are things that can only be done in the phone app and not online. So foolish. The fact that it is impossible to get through to anyone for assistance just proves that others are trying to get help as well and the lines are tied up with calls for assistance to figure out even the most simple of tasks one should be able to complete on line.