su21
Customer service can be improved.
Firstly wrong date flights were provided and when I reached out to them they did not arrive in time for my appointment. Secondly my visa was rejected by embassy mentioning my documents were forged, apart from getting flights from this website I had everything else done via bookings.com so it was authentic. However, after a few emails back and forth, i was offered a refund. And Response to my original review was updated to a more polite one. I also got a response over email and it appeared it was a genuine mistake of paying attention to month. I was a bit frustrated initially however thier email response satiated me a little bit so i am updating my review.
Response from SchengenFlightReservationVisa.comMay 4, 2023
Dear Sushma, I am truly apologize for such inconvenience from our end and we issued the full refund back to your card and emailed you. Also we will try our best to improve our service. Thanks.