ScheelsReviews of scheels.com

Very unprofessional gave me a confirmation number processed my order then cancelled it

Cancled my order of pokemon cards a day later yall are terrible company, some worker probably stole my stuff. You guys suck.

The prices are significantly higher that other stores. But the worst part is they stick some shipping protection on very order. Be careful or you will get hit with an extra $3 to $5. I will never order from them again.

Absolutely one of the worst retail experiences I’ve ever had—and easily the most frustrating $5,000 I’ve ever spent. The product had major issues the moment it was unboxed, and from there, the complete lack of support was staggering. Trying to get help was a dead end. The store manager, Tyler, couldn’t be bothered to step in or take responsibility. Corporate was just as useless—no access to anyone with authority, no returned calls, no effort to fix anything. It’s like once they have your money, you no longer exist. This company talks a big game, but when there’s a real problem, they vanish. No accountability, no urgency, no customer care—just excuses and silence. If you’re considering spending serious money here, don’t. When something goes wrong, and it likely will, you’ll be stuck dealing with it alone. I won’t be back, and I wouldn’t recommend this place to anyone.

I like Scheels, overall. However, I wrote a negative review about their tackle backpack called "Scheels Outfitters Backpack Cooler Tackle Bag." It was a one-star review with photos. The product has terrible zippers and lacks some key features that other tackle backpacks have. After over a week, they have not publihed my review. I didn't say anything that was not true, yet they refuse to publish it. It is apparent to me that they are suppressing unfavorable review of Scheels branded products.

My grandson and I just visited the Lincoln IL store and inquired about the golf simulator. We were treated very disrespectfully and told unless we planned to make a purchase we were not allowed to use the simulator. VERY rude and there were no signs to indicate a purchase was required. We were told it is “not an arcade”.

Soren's customer service was outstanding! I've worked in the service industry for many years and my husband still does, we know how important customer service is to any business! Scheels is fortunate to have Soren working with them! Thank you Soren for making our shopping experience successful ! Dan and Karolynne

THE WORST CREDIT CARD SERVICE. They will not provide a receipt upon payment; instead, they will provide a confirmation number. Marketed an easy-to-use service for record keeping online and through the app, except that is not the case at all. The account shows no payment due, but a payment is due in 2 days. Mobile and online functions have terrible UI. Long phone wait times and unhelpful staff. Had to call multiple times to resolve an issue.