ScentRabbitReviews of scentrabbit.com

Response from ScentRabbitOct 10, 2024

Hello Denise, I apologize for the inconvenience. An order confirmation was sent on October 5 Order confirmation email was sent to Denise (Last name redacted) (email redacted). 1:12 PM. Our email address is listed all over the website, including on the bottom of every page and even on the contact us page. If you look at our shipping policy, we mention that handling time is 2-3 business days and that things might take longer sometimes since we are human as well and things happen. Additionally, the order was placed on Saturday and you will be receiving it on the next Saturday, which is 5 business days from the day of your order and is within the 5-8 business day quote that we give for all our orders. Nevertheless, we received an email from you today at 3:07 PM saying that you had emailed us asking for confirmation and responded at 3:12 PM mentioning that we did not receive any prior email and we provided a screenshot for proof as well. We asked that you forward us the email. We also stated that we would like to see where the disconnect happened, however, we received no response. You have already purchased from us before and we shipped the item the next day of your order. Thank you, Kevin