ScentRabbit Reviews | Read Customer Reviews of scentrabbit.com

ScentRabbit Reviews | Read Customer Reviews of scentrabbit.com

ScentRabbit reviews

Showing 5 reviews with 1 star · Clear filters

Mark & R.
Jul 22, 2026
Very poor description of item
Very poor description of item. Not happy
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1 L.
Aug 6, 2025
I just receivDAMAGED PACKAGE BEING SHIPPED TO MEed a package on August 5…
I just received a package on August 5 2025 and it came damaged by UPS and I've email scent rabbit and sent photos no response yet. Im very disappointed the package was improperly shipped very limited packing material.
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Aretina C.
Dec 7, 2024
Company canceled order after sending…
Company canceled order after sending out shipping confirmation. Concluded that a proper course of action for their mistake would be to offer a meager coupon for a future purchase. I can not recommend this company to others in good faith.
Response from ScentRabbitDec 7, 2024
Hello Aretina, We explained that while we were switching inventory systems this item was not marked as out of stock while it was out of stock. We did not expect there to be an error with the counts as we spent a few days doing inventory. We proceeded to fulfill our orders and hence we printed all the labels and afterwards noticed that this error happened. We immediately reached out once we noticed this and offered a $10 gift card as is part of our policy. Once you expressed your discourse with our attempt to rectify the situation we offered to send you a free discovery set in which we then received o reply. I apologize that this occurred, we reached out again to rectify this situation.
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Denise
Oct 10, 2024
HORRIBLE SERVICE!
HORRIBLE SERVICE!! After 5 days of no confirmation of an order I placed for $144, I was able to email them by filling out some stupid form (???). You can’t call. No number. Within 2 hours, I receive another email stating that a shipping label has been created. THE SAME DAY I CONTACTED THEM. I WILL NEVER ORDER FROM THIS BUSINESS AGAIN!!
Response from ScentRabbitOct 10, 2024
Hello Denise, I apologize for the inconvenience. An order confirmation was sent on October 5 Order confirmation email was sent to Denise (Last name redacted) (email redacted). 1:12 PM. Our email address is listed all over the website, including on the bottom of every page and even on the contact us page. If you look at our shipping policy, we mention that handling time is 2-3 business days and that things might take longer sometimes since we are human as well and things happen. Additionally, the order was placed on Saturday and you will be receiving it on the next Saturday, which is 5 business days from the day of your order and is within the 5-8 business day quote that we give for all our orders. Nevertheless, we received an email from you today at 3:07 PM saying that you had emailed us asking for confirmation and responded at 3:12 PM mentioning that we did not receive any prior email and we provided a screenshot for proof as well. We asked that you forward us the email. We also stated that we would like to see where the disconnect happened, however, we received no response. You have already purchased from us before and we shipped the item the next day of your order. Thank you, Kevin
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Stephen M.
Sep 7, 2024
Delays Delays Delays
Delays Delays Delays
Response from ScentRabbitSep 7, 2024
Hello Stephen, The order was placed on Saturday and Monday was labor day. We shipped Tuesday. As far as we know, there were no delays with your order and you will be receive your item on the exact day that was estimated to you. Thank you, ScentRabbit
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