Freddie K.
Disappointed
I was so very much looking forward to using your product. However, it does not work. I charged it, blinked on and off,then gave off a solid red light which I read in the directions meant that it was ready to be used. I then applied it to my scalp. There was movement, but no lights. After trying several times, I gave up. Help me.Where did I go wrong?
Response from ScalpistrySep 21, 2026
Hi Freddie, Thank you for reaching out. We’re sorry to hear you’re having trouble with your device. Our team is currently investigating this to better understand what may be causing the issue. In the meantime, please contact us at [email protected] so our Customer Support team can assist you directly and keep you updated. Best regards, Scalpistry Team