ScalewayReviews of scaleway.com

SAV inexistant, très mauvais services en général de Scaleway. La cerise sur le gâteau c'est le "Nous nous engageons à résoudre ce problème et à améliorer votre expérience" dans leurs réponses alors qu'ils ne changent en vérité absolument rien.

Disgusting company, my account got locked out of nowhere with no further explanation. And still got billed for the rest of the month.

SCANDALEUX ! On est apparemment obligé de cocher une étoile au moins pour pouvoir écrire un commentaire…c’est la seule raison pour laquelle je n’ai pas mis 0 ! Pannes à répétition, problèmes techniques relégués dans une file de « tickets ». Service téléphonique inutile. Les opérateurs ne parviennent pas à vous identifier et ne retrouvent pas les numéros de tickets. Mon site Internet est en panne 50 % du temps depuis 10 jours. Aucun élément quant à la source du problème, aucun contrôle en cas de nouvelle chute du site Internet et impossible d’obtenir une solution. À part quand un informaticien a accepte fin de lire le ticket et de faire redémarrer le serveur, ce qui manifestement n’est pas possible le week-end. Tout simplement inadmissible.

For us as a company it's not possible to get verified in a professional manner. The only possible validation is a live video check for persons with a valid document. This is not at all suitable for companies. Unfortunately, without validation there is no SEPA at Scaleway. Good bye, Scaleway.

0 star account banned upon creation.

Customer since Dedibox, we had a machine running for 12 years without any major interruption and then on Sep. 19 2025, the machine suddenly became unreachable. The support made claims that electrical failure occurred and that the whole machine had blown up, including the disks and that nothing can be recovered. This is obviously a lie and after checking on recent feedback we now realize that this has become a common practice at Scaleway for the past years. With very little empathy we were told that the machine is old and we should just pick up a newer machine. Pathetic.

I have never had any problems with Scaleway. This has been the case for a long time. Although I only use Object Storage, the service is reliable. It works as it should. The data is simply there, and I have never encountered any problems retrieving it. And most importantly... Scaleway is not affiliated with the US.

So I've been paying for their server and one day I just needed to reinstall my OS but I was not able to do that. I contacted support and they send me a message that server all of the sudden is "out of stock" but I have paid for it and never stopped paying. Then they told me to order another server which is crazy. I simply cannot understand how the server that you paid for and never stopped paying goes "out of stock".