Bianca A.
Disappointing. How the founder handles client issues is a case study in how not to treat people.
I was sold on learning psychological triggers that would dramatically increase my lead generation through a system that was presented as requiring just 2-3 hours per week to implement Instead, from the outset, I was given generic templates and instructed to conduct high-volume outbound messaging - up to 50 people per day. When I expressed concern about the lack of alignment with this approach, I was given another "system" that involved sending 170 outbound messages per day. There's nothing inherently wrong with outbound prospecting, but there's also nothing especially novel or sophisticated about simply increasing the volume of manual outreach. That was not the system I believed I was purchasing. Trying to apply the system only pulled me further away from my authentic voice, alienated potential high-ticket clients, and stalled the natural way I've always grown my business. Over time I became increasingly frustrated with the customer experience. It became apparent that staff had been hired without adequate training, communication was fragmented, client concerns were mishandled, and accountability became increasingly difficult to find. The irony wasn't lost on me that a business called Scale Systems appeared to be struggling with the very challenge its name suggests it had mastered. However, the biggest disappointment wasn't just that the results fell short. It was what happened afterwards. I was denied the money back guarantee and the promises that were made in the sales call were blatantly disregarded. My many attempts to approach the founder were ignored, and my case was repeatedly fobbed off to different staff members who, in my view, tried to gaslight me by insisting the issue was my lack of participation. I was told I was ineligible because I hadn't attended midnight group calls, posted every day, or met expectations that I had never agreed to and that were never disclosed during the sales process. Even accessing the promised "system" proved difficult. Training links were broken, platforms were constantly changing, and I never experienced the coherent system that had been represented during the sales process. The eventual refund was received 18 months after I first requested it. This was appreciated, but it only came about because multiple clients with similar experiences continued to advocate for themselves until someone within the company was finally willing to investigate what had happened However, what remains difficult to reconcile is that this resolution did not come from the founder herself, despite repeated opportunities over nearly two years to review the evidence and address the concerns directly. There has been no accountability from the founder, and on this Trustpilot review site it still states that these reviews were because we "confused the company with another lead generation company". That was not my experience. I was sold directly by the Scale Systems founder, who told me: "If we don't generate you a full ROI, you don't pay and you get to keep the system." The financial aspect has now been resolved. What cannot be returned are the hundreds of hours spent trying to receive what I was promised, advocating for myself, the stress of an 18 -month dispute, and the unnecessary toll it took on my family and peace of mind. Money can be repaid. Time cannot. Prospective customers should do their own due diligence and carefully document any representations made during the sales process.