Santa Barbara Tax Products GroupReviews of sbtpg.com

I Have been with TPG for over ten years great costumer service. Great help before during and after-tax season.

Company over charges. I was charged over 1k for a basic file they were not up front about the fees they filed incorrectly and I have not recieved my money and they have my personal information

Worst company ever … I’ve tried to get thru to them and it’s impossible …. They hold on to your money ( tax money) for interest …. I talk to a rep at the IRS and they stated they release the money right away …

They just take whatever money they want a lie and say they sent it back to the IRS even tho it still says pending. Do not pay for fees out of your refund. This company is a joke.

This bank has admitted to several people that funds were received on friday 2/16/2024 but refuses to release my funds , also charging me twice for the same bank fees.

I did my taxes with Turbo Tax. They use this awful company to process my refund. Instead of the $800 + I was supposed to be refunded, I only had $35 as a refund posted to my bank account. I had agreed to have my state tax that I owed, paid with my refund which meant I would have had about $650 deposited to my bank account. Santa Barbara Tax Product Group kept my money. I was livid. I'm done with TurboTax too now. I'm tired, as a citizen who does what she's supposed to do and then get taken advantage of!

Absolutely a nightmare. They hold your money hostage they won’t return calls or emails. They’ve had my 2021 return since Oct 2021 they charge your for it returning to them when they purposely but the wrong account # so that it automatically returns to them then they tell you you will receive a check on 7-10 days but never comes then the charge you $30 more dollars to resend but first you have to wait for them to issue you a surety bond that has to be notarized and sent back off course you pay for it just to be told it wasn’t received. After you get tired of repeating this cycle and request your money to be returned they tell you 9-12 weeks and the Irs didn’t get mine until May 9 2023. Then it got frozen by the Irs because they had taken so much of my traces they thought it was fraud so the Irs froze my funds. Don’t ever use them you will regret it! I still haven’t received my money.

They hold your refund without notifying you, they take their fees out and then say it has to be sent back to the IRS and refuse to issue you your already approved by the IRS refund. The IRS has no knowledge of this information and have already processed and approved your refund before sending it by direct deposit. They never answer the customer service number and they do not give out legitimate information. I wouldn't even give this company 1 star!