Sue N.
I gave a one year subscription to my …
I gave a one year subscription to my son in law and, without contacting me, this 12 month gift was rolled over for another year. Only after my son in law told me halfway through the next year that he was still receiving socks did I know to contact the company. I was refunded six months worth but would like a full refund since I have the unused, recovered socks to return. Since I cannot get a return call or email after trying for nearly two months and all I want is a name and address for returning these socks, I have no recourse. I would never recommend any dealings with this company and I can easily say that what initially seemed a great gift idea has turned into a customer service nightmare...truly the worst experience I've had with an online business. Update: I must amend this review because the owner, Daniel, just phoned to apologize and generously refund my full year's membership charge. He is thoroughly decent, respectful, and apologetic. So, while the experience was as I stated, the resolution was gracious, generous, and satisfying. I would recommend them since their product is delightful and great fun, and as a business, they certainly adhere to the adage, "the customer is always right."