Say it with a Sock is a personalized note and brand-name sock subscription service that focuses on making every month a lot better (because either you, or someone you know is getting surprise mail in the form of socks—aka the best kind of mail). As a brand we’re passionate about sock surprises, monthly notes, and bathtub hooch (okay, maybe not that last part). Don’t be surprised when your friend, significant other, and/or family member starts calling you “the favorite”
Say it with a Sock (sayitwithasock.com) has 32 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Siobhán G.
Initially I loved this subscription, but after consistent issues with delivery service I had to get rid of it. They decided to go tracking free with USPS and clearly lied when socks were delivered. The customer support seemed so great, but here I am having cancelled my subscription and just praying my last month of socks that they supposedly shipped out will arrive by the holidays.
Jayne I.
Absolutely love this idea. It is great alternative for a gift for that hard to buy for person on your list. However, I have to say the ordering process and execution and delivery process need some work. I ordered a 6 month subscription for Father's Day and here we are September and my husband has received 2 pairs of socks. Also, I took the time to write notes for each pair of his socks and they have yet to send the socks with hand written personal message they advertise. The 2 pairs of socks that we did get are great. But you never know when the next one will appear and they never have the notes I took the time to write do he never knows who they are from!! Again great idea. Poor delivery!!!
Response from Say it with a SockOct 1, 2015
Hi Jayne, Thank you for the feedback, we apologize that you have not had a superior experience with us. We had some initial bumps getting everything organized with Cratejoy—our online subscription platform, which is why we never knew about the personal notes you wrote. We are working with them to fix this. We will follow up with you to make sure we do right by you! Additionally, whenever someone orders a gift subscription, the recipient of the gift receives an email to "claim" their subscription and fill out their address, it is only once this happens that their socks will start to come in the mail. We will do a better job of making this clear on our website and in our order conformation emails so we can avoid poor user experiences. Again we apologize for any frustration we may have caused you and hope that your husband loves his socks. -Daniel and Lauren
Joy H.
I got a 6 month subscription for my husband for Valentine's Day because it seemed rather clever. The customer service's response time to my emails was fantastic, but the socks didn't come at the same time each month (this may have been because we are on the East Coast). This element of surprise worried me; however, it might be fun for others. The packaging and notes were always cute, but David only liked two out of the six pairs of socks. As a customer, I would have appreciated more say in choice of socks and choosing the time they were sent. I'd also like an option to write the notes each month-- or maybe do two or three months in advance rather than 6 months at a time.
Response from Say it with a SockSep 30, 2015
Hi Joy H! Thank you so much for leaving this review. We are constantly refining our sock selection and fulfillment process so we really do appreciate this feedback. With regards to the notes, this is a request that we have been receiving a lot of. We are looking into a way for customers to be able to log into their accounts and change their gift messages. For now, customers can always email us asking to add/edit/remove their messages.
