Cheryl N.
I was a faithful customer for 3yrs
I was a faithful customer for 3yrs. I called to get a quote for my son. The agent misunderstood me & assumed that my son lived with me. I received a notice that I had to show proof that my son does not live with me. He couch surfs. Its almost impossible to show his residence anywhere. Because of that Say isn't going to renew my policy. Also someone filed a 3rd party claim on me. This claim should have been denied by say insurance. It wasn't. Either way because of this 1. 1 claim in 3yrs. They felt it necessary to raise my insurance.. Not just a little but doubled it. I'm very disappointed in Say the way they treat their loyal customers. Beware they will flip on you the minute they can. They are not loyal to their customers.
Response from Say InsuranceFeb 5, 2021
We're so sorry to hear that Cheryl. That wouldn’t be an ideal experience for anyone. If you call us at 1-800-225-5729, we'd be happy to have our team take a closer look into what might have happened here. I hope we can turn this situation around!




