SawBlade.comReviews of sawblade.com

A great smooth cutting and tough blade Fast shipping

Be cautious. They slow walk returns. Ignore your emails and calls. Say FedX is having trouble "printing the return label" WTF!? Ordered bandsaw roller guides. They wanted photos of my saw to confirm. I did that. $250 later the new guides finally arrived. Didn't fit. They wanted more photos. I provided them. I've been asking over and over for a simple RMA return process and refund before proceeding. It's been weeks. Still waiting. ### UPDATE: Coming up on a full month now. I did finally receive the return details a week ago (two plus weeks after asking for that information over and over and over!) The incorrect parts were carefully packed up and returned with the provided information. According to FedX that package arrive the Wednesday before Thanksgiving. Now, halfway through the following week and not a peep. Date of experience: November 06, 2024 ### FINAL UPDATE: It took almost a month but the refunded incorrect parts has be made. I'd like to be clear that this review is focused solely on customer service in regard to problems and subsequent return/refund delays with an order - not the products themselves. In fact the roller guides that were sent, while incorrect, looked to be of high quality. I was very excited to get them on and see them preform only to have the disappointment that they didn't fit. Follow by the month long hair pulling to get them returned and refunded.

The chat contact, James, made every effort to help us and in the end, he didn't have what we needed. The blades he had available, were way to course for what we needed.

They have great customer service! Would have been 5 stars except did not receive screws for bottom guides. I would buy from them again.

We get quality products from SawBlade, and can usually find what we are in need of. The website is user friendly and the customer service team is consistently helpful with great follow through.

You stod behind what was right and fixed my problems with my blades For that l thank you. Bob Lehl.

They need cheaper shipping options.

I needed some technical information before the order and they provided the information in less than 30 minutes