William W. G.
Good idea, painful onboarding
Onboarding is a UI/UX disaster, and there’s really no excuse for it these days. AI tools let one developer build in a weekend what used to take a team months. SavvyNomad could fix its onboarding in a Saturday afternoon. The main guide to the hardest step, notarizing USPS Form 1583 and related forms in a bundle, is a 15-minute video. It follows the order someone clicks through the portal, not the order of what matters. The points that decide your whole path are mixed in with trivia. Business vs Personal is mentioned around minute 7, and choosing wrong means notarizing again later. The fact that the built-in notary (Proof) requires a US address and SSN comes around minute 12. Nobody watching a 15-minute walkthrough remembers the one sentence that applies to them, and you can’t skim a video or search it. I live abroad, which is exactly who this service is for. I was charged $25 for a Proof session before discovering it couldn’t verify me without a US residential address. The portal already knew my address ID was a foreign lease. It should have sent me to the right option before taking payment, not left me to find out mid-session. This should be a short interactive Q&A before checkout. Do you have a US address and SSN? Will you need business mail? Which two IDs are you using? Is your address ID in English? Then show a one-page checklist of the form rules, with the video as optional reference. The service itself may be fine, but getting started cost me mulitple evenings, an unnecessary charge, and several support questions a checklist would have answered. I'm still not approved.