Judy W.
I was very disappointed with customer service and return policy!
I was very disappointed with the customer service I've received. I was told more than once that I would be contacted back for my ramps I'd like to return. And I have yet to be contacted, after I have reached out numerous times. I had to call three different 1800 numbers, everyone I reached tried to just hand me off to the next person. The ramps I purchased do not fit the type of french doors I have and I'd like to return them ASAP. last I heard, Donald from customer support was supposed to reach me for assistance with returning the items. All I want is a return label and my money back. update: I called again right before I submitted this negative feedback in hopes that my problem would be fixed. so, the end result is: I had to call Donald. he did not call me like he said. I have to go to the post office and pay to have these ramps returned, as well as have 25% taken out of my money back for a restocking fee. this is absurd. and I will never purchase anything through this company again. this is a huge scam and you're practically stealing money from the elderly.


