Mark
Called in to reorder
Called in to reorder, talked with a guy who seemed to be in control of company, maybe owner or manager! Very rude and impatient as I was trying to explain to him a Particular scent I needed. The end result nothing was resolved no productivity!
Response from Save On ScentsOct 24, 2018
Thank you for your valuable feedback. I can only imagine that when you called in to discuss a fragrance you were looking for, that I may have been the person you spoke with. I am sorry to say that I do not remember the specific incident you have raised, but I can tell you that if I sounded rude or impatient, it would not have been my intent. I am sorry that I sounded that way, and that we were unable to resolve your issue in a satisfactory way. We value all of our customers, and do our best to meet their needs in a friendly manner. It is possible that we were having a communication issue, and I was not fully understanding what it was that you were looking for. With our library of over 3000 fragrances, it can be a little difficult to pin down a particular scent if two people have a different way of describing notes. I would very much like to resolve this issue, and I would be very grateful if you would discuss this situation further with me. If this is acceptable to you, I will reach out to you to try to get on the same page, and provide a credit that can be used to assist in getting you the fragrance you are seeking. Thank you again, Elliott @ Save On Scents