Susan
Never again
I ordered a hoodie for my daughter's birthday. She used THEIR size chart - the hoodie was too big. I ordered early so I would receive it on time for her birthday. I was 3 days past their "14 day policy" so they would not exchange the hoodie. I explained that she had used their size chart so I feel it is their error. They wouldn't budge. I contacted them (through the ridiculous "claims" email several times explaining what happened. Now I'm out $60. Will never buy again.


