Save On CraftsReviews of save-on-crafts.com

I purchased the Dried White Statice Flowers (Item # 40099910255) and Natural Dried Lavender 20 inch 120 Stems (Item# 40099905770). When the flowers arrived I was very disappointed. The "White" statice flowers were actually yellow. Not a pretty yellow, the kind of yellow that something white turns when laying in a trunk in the attic for too long. The lavender had lost a ton of buds. At least a handful fell out of the bottom of the box when I opened it. I contacted customer service. I was told that the photos on the website are professional photos and are not the actual product. I asked for a refund. They said they would gladly issue me a refund if I returned the items. Well the total cost of the two items was $21.99. I spent and additional $8.99 getting them shipped to me in the first place. The post office needed $10 for me to return the package. So that would have been a total of $18.99 for shipping costs on 2 items that were misrepresented on Save on Crafts website. I didn't feel as though I should have to pay to return something that looked nothing like what I ordered. I would not buy from the seller again and I wouldn't advise any else to either. I'm just happy that I placed the order very early on so I could see what they looked like before I bought all that I needed. If I had counted on Save on Crafts to be a reliable seller I would have been left with some pretty sad looking flowers for my wedding centerpieces.

Buyer Beware!: They will send you an inferior product then insist that YOU pay the shipping to return it with the excuse that they "aren't in competition with other craft stores." Excuse me, but yes you are! If I had simply changed my mind then it would be my responsibility to send the return. But to send me something of such poor quality that's it's almost laughable and then tell me that it's MY responsibility to pay shipping (again!) to return it is a poor excuse for a business model. When the problem is on the supplier's end then it is the supplier's responsibility to make it right. Unless it's saveoncrafts. Their customer service just hangs up on you. Apparently they don't take responsibility for their products.

If you think you're getting savings you're not. According to them, to give customers "low prices", they have to balance the shipping which by then wouldn't be savings anymore. For over 1 year+, a bag of beads I wanted had been out of stock. One day, I saw it restocked so I ordered it. Saw the high shipping of nearly $11 for a $5.99 bag of beads. Ordered anyways despite shipping costs because I wanted the item. Order went through. Two weeks later, they told me it's out of stock. I go back to the website, and nowhere on the item indicates "out of stock". They wasted my time and cancelled my order. Plus the savings aren't real. They bait you with low prices and then double your cost with the extremely high shipping fees. I'd be shocked if anyone actually buys from these people. The product images can't even be zoomed in for a closer look. They just all look like Google images with poor resolution. On top of that, they don't look like they make returns easy at all. I rather buy similar items from Hobby Lobby.

I've ordered from them a few times. The last time, the product showed up broken. I tried calling the number provided. I was on hold for 30+ minutes then left a message with the promise they would return my call within 48 hours. Didn't happen. Won't purchase from them again. Update! They called back after 3 days and shipped a brand new product to replace the broken one. Didn't even ask me to return it. Much happier

The shipping costs are 30%...so add that amount to all of their prices! The items are not accurately described, so you get "kinda" what you order. Items are received broken, really? After $50.00 in shipping?? Just use Amazon!!

This company is trutly the most horrible online company I've every dealed with. My order was never received and the online live chat never works. Customer service always put you on hold. Finally you get to speak to a real person but at the same time responses like a machine. Told them that the order was never received and my wedding is 9 days away. Reprsentative simplly said "no we can't send out any replacement or do anything until the investigation with UPS is done, which will take 8 to 10 days". They've gotten the most terrible customer service on earth. I know their low prices are really attractive but just remember one thing what you paid for will never by received and you get no customer support at all. Losing money is not the biggest problem but ended up having your most important events in life ruined forever.