Bought White Bleached Mirab Sticks 12 Pack 20in × 1 to put in my outdoor container Christmas display in November 2021. They were a bit less sturdy than expected, but it did still work out well. The delivery was in time and packaging was fine. One of the sticks was broken on arrival. All in all I have had a positive experience with Save-on-crafts.com again. My first time was back in 2009 when I needed some wedding decorations. I love their variety of decorations. Definitely will order again in the future.
US
Umberto S.
Ragazzi molto attenti al cliente
Ragazzi attenti al cliente, ottimi prodotti ( 1 maglione 2 t-shirt 2 maglie manica lunga e un pantalone) assistenza reso x cambio taglia rapido. Nulla da dire continuate cosi.
LF
Liz F.
Horrible customer service
Horrible customer service. Received a frame that didn’t match the item description. It was dirty and flimsy. Trying to return but haven’t heard back from their customer service department- horrible experience.
Stay with Amazon or any other vendor
MT
Marsha T.
Unsanitary
This company sent me a product that appears to have blood on it. Unacceptable. I emailed them a picture of it. Someone had the audacity to email me saying that I can use detergent to get to out. Now my emails are being ignored.
LS
lisa S.
Charged and never received my products
I bought a bunch of diamond art durning the covid and i figured it was delayed in shipping somewhere and when i contacted the company they told me it got destroyed in shipping and they would only refund half my money. They never even notified me that there was a problem. They were goin to keep all my money and not tell me. DONT DO BUSINESS WITH THIS COMPANY. They are scammer. Lucky i paid threw paypal and opened a claim against them .
LO
LovesHorses
HORRIBLE SERVICE!!!
HORRIBLE SERVICE!!!! this was my first order and I returned all of the items. They tried telling me they only received one item! Total BS! I packed them myself! That is theft! Do not trust this company!
DS
Denise S.
A NEW CUSTOMER SERVICE LOW
I ordered 4 candles from SAVEONCRAFTS. The candles arrived in a cardboard box absent of packing materials, or bubble wrap. Dent and scrape damage was evident, but they were not cracked or broken. I contacted customer service, explained the damage incurred, and was asked if the candles were cracked or broken. I indicated the damage was cosmetic.
The customer service agent indicated because the candles weren’t cracked or broken, they were still functional (would burn), so a full refund or replacement would not be offered. She also stated dings and dents were NOT considered a reason for a refund. I explained the candles were for display only so appearance was important. Again the agent informed me they were still usable. She then offered to take 25% off my order, which still left me with damaged candles. Unacceptable.
I refused her offer and indicated a full refund was expected for the lousy packing job. I also offered to send pictures to confirm my complaint was legitimate. I also offered to return the candle order (less than $22) for their inspection. There was no offer of a prepaid shipping label, no refund, no replacement, just a discount for damaged candles I couldn’t display.
I don’t appreciate being put in a position to give an ultimatum, but did so, threatening a negative review. I expected a full refund or replacement for the careless packing ‘effort’.
I was then given a ‘one time courtesy’, full refund by a snippy agent that will never epitomize good customer service. Before disconnecting, she mentioned I could use the damaged candles during a power outage.
LI
Lisa
Low quality
Bassa qualità, misure non precise. Attendi quindici giorni per averlo ed è un po’ deludente. Potrebbe essere valido, i disegni sono bellissimi, ma a conti fatti non è così