Laura W.
Disappointed customer service experience
This was my first order with SAVD and to say I was disappointed is an understatement. Based on the price point being higher, my mom and I consolidated our order to save on shipping costs. Unfortunately, I accidentally put the wrong zip code. When I noticed that the shipment had an issue, I contacted the SAVD customer service email and was told that part of the shipment was being returned to their facility and that the other part the address was updated correctly as it hadn’t shipped. And then I found out that neither was going to be shipped to me as it is returned to that facility and there is nothing that could be done to change the zip code. This should be an easy fix, and I was willing to pay the additional shipping costs. I received very confusing responses from the SAVD customer service rep and was told to contact the shipper that only responded to one of my many emails. Again, extremely disappointing - especially with my first and probably only order I will have with this company. For a Christian company that emphasizes certain values, I think there could be a much better option for accidents like this.
Response from SAVD ClothingMar 30, 2026
Hey Laura, thank you for sharing your experience, and I’m really sorry to hear about the issues with your order. I completely understand how frustrating it must be, especially after taking steps to consolidate and save on shipping. We absolutely want to address issues like this more effectively. It’s clear the communication and resolution didn’t meet the standard you should expect, and I apologize for the confusion and lack of support you encountered. Your feedback about the zip code issue, customer service, and the response time has been shared with our team. We’ll work to improve processes so that situations like this are handled better moving forward, especially when it comes to customer satisfaction and finding easy solutions. If you'd like us to further look into your case or assist with your order, please reach out again to [email protected] with your order details. We want to help and make things right for you. We truly appreciate your patience and understanding.