SaunaonesReviews of saunaones.com

They will not answer phone calls or emails. They charged $1600 for "expert installation" which did not include the electricity hook up and the actual build only took 2 hours. Sauna One is clearly pocketing the installation fee as the installer did not make $900 an hour. They also sent the incorrect items (European voltage instead of US) and our electrician cannot even complete the electrical install. Spent nearly $8,000 for this and its been a disaster!!

We purchased a sauna from Saunaones in March of 2023 including install. The company hired an installer three hours away from us who did not have much experience with the product. What should have taken a few hours took two days and the product was damaged during install as the installer tried to make everything fit. We also received the wrong/cheaper heating element--not what we ordered, the door handle was dented on both sides, there were scrapes on several surfaces as well as chips at the bottom of the sauna, AND the sauna wouldn't work for several months. We had delayed back and forth emails with Tom who was not a great communicator and just kept saying the company had never run into this type of problem we were having. The company also sent a new power control box which we had to hire a new person to install. The unit still did not work properly. We finally had our new sauna person do the repair and got the sauna to work. At this point we argued about the cheaper heating unit that was sent in place of what we purchased and the fact that the heater couldn't be repaired if needed in the future as it was not UL approved and therefore not under warranty. Don't buy a sauna from this company. They will not help nor communicate well. If you do buy one, don't purchase the install. HIre your own local sauna person. We ended up spending several hundreds of dollars more trying to repair the NEW sauna and get it to work because the company wouldn't work with us on this. This was a horrible experience.

Still waiting for a response. They do not even respond to reviews. SAVE YOUR MONEY OR SPEND MORE ELSEWHERE. The worst customer service available, they do not honor wuaranties, refunds never arrive. A true nightmare. Hopefully they are hit with 500% tariffs and close the scam business.

My experience with Saunaones has been extremely disappointing and has resulted in a complete loss of over $10,000. I purchased a Barrel Sauna, including installation, last year. After three failed attempts at proper installation by the Saunaones installation team, my sauna remains non-operational. I have reached out repeatedly to Saunaones, who continued to suggest fixes that they expected me to perform myself. At this point, they have stopped returning my emails and phone calls. My sauna was never fully or properly installed, with missing pieces in the assembly process. I would strongly advise against purchasing from Saunaones due to their poor customer service and inability to deliver on their promises.

I placed my order on 9/2/24. It’s 10/16 and I still have not received an update on shipping. I’ve called multiple times, no one ever answers the phone. They only respond via email, and very sporadic. Beginning to think this is a scam and will dispute with my credit card company. Belated update: my sauna finally did come in November. They rushed it out to me because they wanted me to remove this post, and offered me $500 to do so, which they gave me. In their haste, the clear coat was completely ruined because they didn’t let it dry before wrapping it up and shipping it out. Very disappointing that after waiting so long, I received a product with low quality craftsmanship. It did come, so the company is not a fraud, just unprofessional and/or unfamiliar with U.S. business practices of having a designated representative to answer the phone during the set telephone hours designated on the website. So frustrating that email after email, it took at least a week and half to resolve things with the sauna that could’ve been handled in a 20 minute phone call, but they refused to call me and just continue to respond via email. Also, it came installed with Wi-Fi as I paid extra to upgrade to this feature. The Wi-Fi compatibility is shaky at best. Moreover, the sauna stones they sent do not fill the heater, so I’ll have to order an extra set of sauna stones for $60-$100. The product is mediocre. My customer service experience could not have been further from some of these other reviews, so I have to wonder about the veracity of the reviews themselves…

This company is a fraud. They send cheap broken equipment from China and then lie to the credit card company and manipulate documents. Buyer beware— they are scams.