SaunaonesReviews of saunaones.com

Helpful people during purchase and following purchase

Great sauna!

Three adults(2 in their late seventies) were able to assemble the base and walls. We had to recruit more help to lift the roof which easily slid into place. We had had some problems with OUR electrician connecting the heater. This was resolved by contact with Saunaones. My only small critique would be to provide a post installation sheet with instructions, pairing,audio,etc.We love our outdoor sauna and are looking forward to the winter months .

We cannot be happier with our new sauna! From the moment it arrived, I absolutely loved the beautiful design and quality, but after using it regularly, I love it even more. It has quickly become one of my favorite additions to our home and something I genuinely look forward to using every single morning. The sauna is not only gorgeous, but incredibly comfortable. I especially love the lounge chairs inside they make it so easy to sit back, relax, and truly enjoy the experience rather than feeling like you’re just sitting on a traditional sauna bench. Starting my mornings in the sauna has become such a wonderful part of my daily routine. I love the warmth, the relaxation, the incredible sweat, and how refreshed and energized I feel afterward. There are so many wonderful benefits to sauna use, and having one right at home, makes it incredibly convenient to enjoy them constantly. It also looks absolutely beautiful in our backyard and feels like having our own little private spot at home. It is relaxing, comfortable, beautifully designed, and something we are already enjoying immensely. If you are considering purchasing a sauna for your home, I cannot recommend it enough. This has truly been one of our favorite purchases, and I know we will enjoy it for many years to come. Five stars all the way!

Responsive to all my questions pre sale to delivery through to installation. Really great support!

Buyer be warned - this is a Chinese company that cuts corners on customer service and delivery/installation. We purchased the Minimalist Refresh 2 with cedar wood. While the product itself seems of decent quality, the company was very bad at communication throughout the delivery process. The sauna "arrived" at the port in LA and then it took 2+ weeks to be picked up. Once it was picked up we were just told what day it was going to be delivered rather than scheduling a delivery date that worked for us. When the delivery truck arrived they did not have the proper tools to unload the pallet and actually DROPPED it on the ground (luckily nothing broke!). We paid the extra $$ for the installation service because we did not know how extensive the installation process would be. DON'T PAY FOR INSTALLATION. The sauna is not complicated, essentially panels that slot together with some screws to secure it in place. The installation was done by a third party, some guy named Shakiel was who we communicated with, and he then found a fourth party in our area to do the installation. They did a terrible job, caused damage to some of the panels and didn't even put the trim on the top portion. Needless to say, very disappointed with the installation and upset we paid so much for it. Saunaones was willing to reimburse us a small amount, not enough in my mind for the damage and headache. The only reason I am not giving 1 star is because the sauna itself is what was advertised. As far as the company is concerned, all I can say is don't expect much more than a cursory email here or there and keep on them to make sure everything is done in a timely fashion.

They will not answer phone calls or emails. They charged $1600 for "expert installation" which did not include the electricity hook up and the actual build only took 2 hours. Sauna One is clearly pocketing the installation fee as the installer did not make $900 an hour. They also sent the incorrect items (European voltage instead of US) and our electrician cannot even complete the electrical install. Spent nearly $8,000 for this and its been a disaster!!

We purchased a sauna from Saunaones in March of 2023 including install. The company hired an installer three hours away from us who did not have much experience with the product. What should have taken a few hours took two days and the product was damaged during install as the installer tried to make everything fit. We also received the wrong/cheaper heating element--not what we ordered, the door handle was dented on both sides, there were scrapes on several surfaces as well as chips at the bottom of the sauna, AND the sauna wouldn't work for several months. We had delayed back and forth emails with Tom who was not a great communicator and just kept saying the company had never run into this type of problem we were having. The company also sent a new power control box which we had to hire a new person to install. The unit still did not work properly. We finally had our new sauna person do the repair and got the sauna to work. At this point we argued about the cheaper heating unit that was sent in place of what we purchased and the fact that the heater couldn't be repaired if needed in the future as it was not UL approved and therefore not under warranty. Don't buy a sauna from this company. They will not help nor communicate well. If you do buy one, don't purchase the install. HIre your own local sauna person. We ended up spending several hundreds of dollars more trying to repair the NEW sauna and get it to work because the company wouldn't work with us on this. This was a horrible experience.