Dianne O.
Sauna Cloud Tiny Business with Lousy Owner
Sauna Cloud requires 100% payment up front which we provided. However, three separate times they sent incorrect wood cuts and wood grains that took more than 2 months to get corrected which delayed our installation and added costs to the sauna build of $1500. The owner is a lousy businessman who doesn’t return calls and hides behind his team.
Response from SaunaCloud®Jan 15, 2025
Dear Dianne, Thank you for taking the time to share your feedback. While we're disappointed to learn about your experience, we appreciate the opportunity to address your concerns. Throughout our 11-year history, we've built our reputation on delivering exceptional service and quality saunas. In this case, we encountered several unexpected challenges, including supply chain issues that affected our wood specifications. We acknowledge this created complications in meeting your expectations. We understand this may have caused some frustration, and we could have communicated this more clearly from the start. We genuinely strive to provide outstanding experiences for all our customers, as reflected in our track record of positive feedback over the past decade. Each project matters to us, and we continuously work to improve our processes based on customer input. If you'd like to discuss your concerns further, please reach out to me directly. We remain committed to finding solutions that work for our customers while maintaining our high standards of quality and service. I do hope that you are enjoying your sauna. Sincerely, Chris Owner, SaunaCloud LLC